USA Transfers Clients

Face ID issue mentioned by others appears to be fixed and it worked fine on my 14 Pro. App is a bit clunky but shows your booking info so has some use. I didn’t get any of the tracking and my driver had a clipboard with a list of names and pick ups so I don’t think he was app-enabled ;) As far as airport transfers go the service was good - easy and efficient.

You can use the guest function but logging in with your booking number will result in an app crash that renders it inoperable. I managed to login with my iPad Pro, and selected no to Face ID, which works. However on the iPhone 12 Pro, it will crash regardless of choice. If you are stuck in an app crash loop and you want the app to show you the guest functions which lets to gps track staff at the airport. I managed to successfully reset/reinstall the app by 1st disabling cloud backup for the app via “iCloud Storage” > “Manage Storage”. 2nd deleting the app via “storage” in settings. 3rd closing the App Store app. 4th restarting the iPhone and then reinstalling the app.

Asks to use Face ID to log in, doesn’t matter whether you select yes or no the app crashes.

While over used USAtransfers several times , this was first time trying the app. First off the status doesn’t update unless I log out and log back in. It never showed the drivers name until after the trip was completed. The map only shows where you are - it never showed where the driver was. The chat function never worked. I tried checking on driver status but got no response.

Used this app recently for a shuttle ride to Cancun airport. First off, it took over 24 hours for the app to recognize my confirmation number so don’t expect it to show your booking instantly. I tried to get in touch with the company to move my pickup time. Attempting to call through the app didn’t work (couldn’t connect), but the chat function worked ok (it disconnected/reconnected a few times). On the day of my pickup the app still showed my booking under FUTURE not TODAY, which made me nervous if our ride was actually going to be on time. It wasn’t until I used the in app chat function to reconfirm my pickup that my ride appeared correctly under TODAY and I could see my driver was assigned and on his way. TLDR: Don’t expect much from this app, use the chat function to confirm your pickup. For the price I paid I expect the app to work better. I have used other more affordable shuttle services with better customer communication and user experience

I’m not sure why all the negative reviews, but it worked perfectly for us. Showed when the car was coming, alerted on pickup, and provided all driver details. So much easier than wondering and waiting. Will use USA Transfers again because of the app and timely/friendly drivers.

Worked fine last April, but now shows past service on login, future service won’t allow for modifications. Qué pasa?

I tried for days to modify a reservation on the app. Most of the time I get an error message, but when it goes through, the modification link doesn’t work. I tried uninstalling and reinstalling, but that didn’t work. I finally called the number and made the change. She said she’d send a confirmation email, but I never received it. That was a few days ago. I’ve used USA Transfers a lot, and this is the first time I’ve had this much trouble.

Cannot modify reservation.

Unable to log in