Valenbisi Official

I never leave reviews on here but I’m going out of my way to say that these bikes are the worse I’ve ever ridden in my life. The app wasn’t difficult to use but these bikes are slower and harder than walking, me and my family each bought a day pass and only used an hour or so. Terribly designed bikes feels like you’re cycling through mud

Tried to sign up and just kept getting an OOPS error after trying to add a short term subscription plan.

It says ooops an error occurred when I try to buy a subscription. Have tried uninstalling and reinstalling and still doesn’t work. I also get the same error when clicking “app support”

Great service but these are the worst city bikes I have used. The frame must be 50kg in weight, solid steel. You get 3 gears, you’ll only use 1 and 2 unless you’re doing some downhill racing. But both gears 1 and 2 are rubbish. Also you get fined if you exceed 30 minutes ride. You can’t ride far in 30 minutes because riding these is so unpleasant. Even city bikes in Mexico have electric assistance. Come on Valencia!

Doesn’t work when you want to reset the pin. Doesn’t work with new accounts either. Totally useless.

Only giving a one star as rounding up to the next minute is stealing.

A waste of time, payment methods not working, very poorly designed app.

This company is a scam. Both my husband and I used the bikes for less than an hour. Parked them correctly on a station near the science museum and they emailed me the next day saying I didn’t. However once I called and explained the call centre lady was able to find the bike PARKED AND LOCKED. Valenbisi is still charging me £100 euros for a bike I paid for and returned in less than an hour. If you look up reviews you can find others who were scammed but the company and charged people wrongfully. If you need a bike in Valencia I suggest you hire literally any other service. Valenbisi is a scam! Also, their bikes are horrible to ride and the app is not user friendly.

Would not explain either what is the point of all the different subscription services vs just pay and go

This company does everything to make your life hell. AVOID at all costs, WALK.