Victory Capital

It seems every single time I go into the app, it needs another update. Other than that, I have no other issues with the app.

I update regularly, but they force me to manually update even before my automatic update registers (less than 24 hours later).

The links and email addresses in the app are totally non responsive. I have sent them a half a dozen emails and received zero response. You can’t update your beneficiary info in the app unlike 99% of the other financial apps I use. You have to print out forms and send them in. When making an inquiry to verify they have been posted you get nothing. When sending a message in the app it fails to capture them as in the previous messages sent stats. Time to find a new home for my money. I ended up with VCM because USAA sold my business to them. Not happy with either org now.

Too many upgrades: apparently not enhancing security.

Goodness, I can’t even use your app week-to-week without updates. Have your IT PM team organize just a bit better and shoot for every month.

This is unbelievable! I’ve never seen such inefficiency with an app. Why on earth am I having to update the app so frequently? And there is no choice offered - you HAVE to update and it takes forever. Someone needs to get their act together.

This site and CITI Banks site are contradictions in simplicity. It would be so easy to make it more user friendly. I have accounts with Schwab, Fidelity, CITI, Chase, Vanguard and Victory. Schwab and Vanguard are the easiest to use and navigate. Everyone else is downhill from there

App is just not up to par with similar services. An example is this download taking way too long over a fast fiber optic connection. Another is their two factor authentication is limited to one phone number. With USAA, we had several options including email when the phone was not available. Good luck if you lose your phone. But, if you use Victory, your stuck with this app. I’m looking.

Having to upgrade to version 2.23 has been impossible. The circle just spins and spins, . . . and spins, . . . and spins. Now I can’t access my account through the older version either. I am just frustrated.

Buggy - completely crashes when trying to submit a message.