Vidanta Resorts

Map on the app is not great. Can only zoom in so much and does not rotate at all making it a bit difficult to navigate the resort. Nothing on the app showing the tram routes or which ones to use to get places. Could use a better filter for locating food/what’s open when ( certain restaurants closed certain days but don’t know until you click on the restaurant itself). Also not all restaurants have the menu on the app.

The app does not work at all on my android version 11 software. It opens to “Pro tips to maximize your app experience”. Then I can do nothing. I have uninstalled and reinstalled but nothing…

I tried the very first version of this app years and years ago, before most people even bothere with apps for this kind of thing. It was horrible, and so is this one: massively drains your battery, constantly uses location in the background for no reason, and spams you with notifications that are 100% irrelevant to your current activity or even your whole visit. And now, the new dining menus added are AWFUL. You can only see a couple of menu items at a time, and have to flip between different pages back and forth. Since printed menus are no longer offered on property, app menus are the only option and they are implemented in a very poorly-considered manner with awful design. It’s very hard to set up shared dining for a large group by scanning across several pages, scrolling up and down, all trying to figure out what goes with what. Then you have to memorize it all, because there’s no menu to point at for reference while you order!! The app’s map of the property is perpetually out of date and has very little information. It’s barely functional at all, like they wanted to have a map but had no idea what people would use a map for. Meanwhile there is no *functionality* to the app. I can barely reserve restaurants — it’s just an OpenTable browser on a small screen — but I can’t find one that’s open, or filter out all the tiny snack bars and pool bars. I can’t boop a button and get my concierge; I can’t get directions around the large property; I can’t let the bell know I need something without calling on the land line; I can’t see the housekeeping schedule, or see what floor the concierge desk is open, or make the app DO ANYTHING. It’s basically just the regular bad Vidanta web site, except it drains your battery and spams you.

App states other locations will be added. They have not. App is too generic to be if much use. It is not a owner / member portal.

Such a great UI with accurate information. Lots of the older reviews have clearly been taken into consideration. You can see price ranges, each menu, and make reservations. The directions feature is a lifesaver!

First off, the app is iPhone only, so screen resolution is the pits. More importantly, it is several years behind the state of the resort, at least at Nuevo Vallarta. There has been significant development on the property that isn’t reflected in the app. Overall, a waste of space.

We thought we had purchased a one bedroom but to this company based on their fine print, that’s a studio. They can’t be honest to their customers, they will only create a bad name for themselves. Very nice property, hotel staff are very nice but sales personnel are selfish sharks. Don’t trust them 👎

App is not updated with current Acapulco restaurants on my phone but same version gives different data on husbands phone.

This app was extremely helpful for navigating around the resort and setting a consolidated event schedule. It appears a previous version of the app must not have worked well, tanking its App Store rating. And the resort did not promote its use, perhaps for that reason. But this version worked perfectly and I hope they start to recommend it again.

Must have when staying at the property. I recommend downloading before arriving, it is helpful for planning and seeing what is available during your stay.