Vidanta Resorts

I had originally written a negative review because after so many years there were still no walking directions. Well, my bad. I just hadn’t read the screen. Press the walking icon and away you go. It helps give you a feel for the entire resort and makes locating a restaurant a snap. Thanks. Aside from that all the menus and activities are listed and easily accessible. The map is a bit rudimentary and you can’t zoom in but all in all a good app and very useful.

Used it last year at cancun and Vallarta and in Canada to plan and book reminders. Loved it then. Since update last week the app is essentially useless for finding out what is going on or booking dinner reservations. Pages don’t load or it crashes. Problem might be made worse with the limited and very slow basic internet from Vidanta.

The app crashes sometimes on my iPhone 6, but on other phones it’s great!! They updated it very well since last year. Only improvement would be an app to tell you which shuttles and roads to take.

This app keeps kicking me out whether I’m using WiFi or data.

The app kicks me out when I try to use it. Anything I try to use within in.

The map navigation is awful, you can’t find anything. The app crashes when you are using it. The search function doesn’t work to find anything. Everything that I tried to use failed. Utter trash.

Map on the app is not great. Can only zoom in so much and does not rotate at all making it a bit difficult to navigate the resort. Nothing on the app showing the tram routes or which ones to use to get places. Could use a better filter for locating food/what’s open when ( certain restaurants closed certain days but don’t know until you click on the restaurant itself). Also not all restaurants have the menu on the app.

The app does not work at all on my android version 11 software. It opens to “Pro tips to maximize your app experience”. Then I can do nothing. I have uninstalled and reinstalled but nothing…

I tried the very first version of this app years and years ago, before most people even bothere with apps for this kind of thing. It was horrible, and so is this one: massively drains your battery, constantly uses location in the background for no reason, and spams you with notifications that are 100% irrelevant to your current activity or even your whole visit. And now, the new dining menus added are AWFUL. You can only see a couple of menu items at a time, and have to flip between different pages back and forth. Since printed menus are no longer offered on property, app menus are the only option and they are implemented in a very poorly-considered manner with awful design. It’s very hard to set up shared dining for a large group by scanning across several pages, scrolling up and down, all trying to figure out what goes with what. Then you have to memorize it all, because there’s no menu to point at for reference while you order!! The app’s map of the property is perpetually out of date and has very little information. It’s barely functional at all, like they wanted to have a map but had no idea what people would use a map for. Meanwhile there is no *functionality* to the app. I can barely reserve restaurants — it’s just an OpenTable browser on a small screen — but I can’t find one that’s open, or filter out all the tiny snack bars and pool bars. I can’t boop a button and get my concierge; I can’t get directions around the large property; I can’t let the bell know I need something without calling on the land line; I can’t see the housekeeping schedule, or see what floor the concierge desk is open, or make the app DO ANYTHING. It’s basically just the regular bad Vidanta web site, except it drains your battery and spams you.

App states other locations will be added. They have not. App is too generic to be if much use. It is not a owner / member portal.