Vonage Business Communications

We’ve had really bad calling service I have to make over 10 calls to make the calls to go thru and when someone calls I can’t hear anything. I’ve spoke to their customer service many times about it and they are so dumb they say it’s my phone but it’s my phone why does it do it on all of our company phones I would never recommend there services

No customer service representative to help with issues. Calls dropped can’t switch lines

This is the most inconsistent app I’ve ever used. The desktop program is almost as bad. Every day I experience dead air in calls, get random notification that I have a ‘New Voicemail’ when I don’t and will not work with my 5G network. I bring this to the attention of my business admin and the response she receives when she notifies Vonage of an issue is always the same generic verbiage that is not helpful at all. They advise uninstalling and reinstalling the app or opening and closing the app. How does a company think that is acceptable? I shouldn’t have to uninstall and reinstall something daily for it to work properly. Praying my admin ends service with Vonage and switches us back to Ring Central. Aside from being more reliable, Ring Central has better features as well like customized away messages. Giving two stars because the audio quality when successfully on a call is good.

I’ve been in Customer for 30 minutes, I’ve been on the phone with him 25 of those minutes. First, I cannot get into my account for the first time because their systems are weird and they had to send a temporary password instead of letting me create my own password like it says I do. I was on the phone with the representative who set up my account and walk me through stuff as soon as we hung up it got flagged by the fraud department and when I called back to ask them questions, nobody will help me and they said their fraud department is open 24 seven as well as all of their services which is a lie. I’m already canceling my services and requesting my money back in less than one hour.🤣

I was never able to have a good connection with their calls. The app are not easy to navigate. No good customer service available. And found other similar services for less.

Still unhappy with lack of resolution to the texting problems. Would love to be able to use that option fully for our business and clients

I have to dial and hang up multiple times before my calls will connect. There are often times no sound on the other end. This is incredibly frustrating because our clients think that someone is prank calling them. Please correct this. We pay too much to have faulty phone service.

This app used to work great for our business with very few issues. However within the past several months we have been having non-stop issues with simply receiving and making calls via the mobile app. There is no audio at all on either end of the conversation, even with full cell signal, WiFi, 5G, it does not matter. Also SMS messaging just doesn’t work at all within the app now. Right now I would not recommend this app.

I been using it for my boutique for more than a year. It was great till they updated recently and I can’t send or receive messages. It keeps saying I need to register my business again and every time I try it fails with a “ we can’t verify your business “ I even checked my paperwork to make sure everything was correct, EIN and everything. It also charges you every time you try which I tried like 5 times $12+$4 each time. I was verified at the beginning so idk why I’m being denied now.

The voicemail’s disappear suddenly and the green light is on for connectivity but yet it constantly has a red banner stating there is no internet even if your phone is on a stable wifi and 5G service