VSP Vision Care On the Go

this is not an app. this “app” just uses the guts of Safari (sloppily) to open the VSP site. this means that: - it will never remember your password - it will never allow for FaceID - VSP doesn’t have any ID cards, but even if they did, Wallet functionality wouldn’t be possible - password managers won’t work, so get ready to copy and paste your password from those if you use them - the pages will load like a browser, but there are no browser functions. the worst of both worlds! - you get to experience the slightly less bad but still not great VSP site I’m positive they only made this because the companies they contract their plans out to required them to have an app at some point. This is an app in name only, but enough of an “app” for someone who doesn’t care to check a box off if they’re comparing VSP vs. EyeMed and other companies. But at least the other companies actually hired developers.

I usually don't leave reviews about apps, but this app is the worst I've ever used. I can't imagine how little regard there is for the user to make them enter their password every single time without the option to use Face ID. I'm giving this app a one-star rating, although if I could, I would rate it even lower.

This app makes me wish my current company’s vision insurance was set up with EyeMed or another provider. I cannot believe a company would provide their customers with such a poor mobile experience when an app is crucial for today’s use cases. VSP needs to hire some good developers to fix this, immediately.

I’ve never been able to use this app. Every time I login it says “Page Expired. The page you are trying to access is no longer available.”

The app does not use Face ID or remember your login credentials for quick access, you have to enter username and password each time. When searching for eye doctors a pop up asks if you are ready to schedule an appointment but will not close forcing you to exit the app and reopen to use the app. This app needs an update to make it useful.

Glitches constantly. Nothing is easy to find. And it keeps making me do 2 security checks every time I log in. Ridiculous.

Do not offer an app if you can neither offer some baseline functionality nor maintain the app. Why would there be an app with a section for benefits history where one cannot view…benefits history? Oh, it lets you try to do so. It doesn’t work. In tiny print above where it appears one SHOULD be able to view statements: use a web browser to view. ……..? I’m sure the executive VP of digital or whatever got to put in a deck that they shipped this app to collect his or her 6 figure bonus. Unanimous 1 star reviews speak for themselves. Useless.

I was using the app, and then a banner appeared, and I couldn’t close it down. The close button (x) didn’t work, nor did clicking on other parts of the banner. I had to restart the app and do my search all over again

I can’t even log into the app, let alone go to the website and get my membership ID information. Paying for something that doesn’t work. I will definitely be looking into different vision insurance in the near future

The app is just a wrapper around the mobile web page, but does not handle login session correctly or links. It should just expose a safari view in the app and handle login session (both pretty easy to do) or the experience is literally worse than the mobile website. Which means users are better off if this doesn’t exist at all.