Wheels | Private Rentals

If you are tempted to try those fancy electric scooters, prepare for a lot of hassle. Let me explain: The scooters look amazing, there is no doubt in that but you cant base a whole service on a single element. From a user experience perspective your app is the worst i have ever tried, and i am possibly your target customer: mid 20s digital native, searching for alternative ways of transportation. - You cant base a whole experience on nice visuals. I care about my ride not about listening to music on my way. Think of that, you are offering a transportation service and not a moving speaker? Here, it is important to mention that I used your service in Berlin. I downloaded the app and the first issue appeared. My Bulgarian phone number was not accepted. I entered my other number and finally received the code. At that stage, I was so amazed by how those scooters look so I decided to go further besides this small issue. Then I picked up the scooter. Issue number 2: your apple maps integration is terrible: no relevant information regarding where the closest scooter is and no information regarding the zones I can ride in. After scanning the code I got a couple of pages ‘terms and conditions’ which to be honest i doubt anyone would read at this stage of their user journey. I accepted them, so no problem with that. After a decent ride I finally arrived home, unable to lock the scooter. Strange hm?! I thought my bluetooth connection was the problem: no. It turned out that I live outside of your ‘green’ areas. Nice that I thought of that as otherwise you would be still charging me now, 12 hours later. Then I had to ride back and park the scooter is a suitable area and walk back home. So I basically paid for my walking as well. This is actually sustainable. You rushed into releasing something that is not ready yet. Please consider my feedback and improve your service as you built it with no thought of the most important factor: your customer. If you need more detailed feedback and points for improvement, hmu.

Apparaat viel iedere keer uit. Uiteindelijk moest ik 20 minuten lopen om een zone te bereiken waar ik de fiets kon neerzetten.

Doesn’t stop when you want it to stop. The app keeps on running and charging you

Do you have these tjonge in the netherlands or the heague

Does somebody have promotion codes?

Try it with different number but don't receive a code by sms

Bike was working perfect with the app soon as this latest update i can't get my bike on to ride I'm highly upset

Worked like a charm until I tried to end ride. Made it to my destination with to meet fun important employer, I was going to show Him I was fun too. Tried to end ride and couldn’t.ultimate embarrassment!!! Had to drive almost back to where I picked scooter up to find a non restricted location. Finally walked back and I was way late. Almost missed the appointment altogether. First time. I want a refund!

Scooter was fine for 5 minutes but then wouldn’t stop exhilarating. Kind of scary!!!

My sister used this app prior which made me reluctant & hesitant to try… the app charged her & she wasn’t able to ride. Aside from that my ride worked yet the app was slightly confusing or not vey user friendly