XO - Book a Private Jet

They do not honor contracts . Buyer beware!!!

We had a flight where the plane never arrived. Customer service told us the plane was there. They did nothing for us. Basically they made us wait another day to fly out. Private flying this expensive should have a lot better customer service

There is no way in the app to turn off marketing push notifications so prepare yourself to be inundated with ads. Turning off push notifications all together is also a non-starter since you need them to snag a seat on a flight. i’ve even attempted to contact the company about this issue but received no response.

They aren’t what they appear. They will nail you with membership fees and extract the money you put in. Total lack of customer support, billing and contract transparency!

They will nail you with membership fees you didn’t originally agree to. You need to be careful and watch your invoices… super sketchy!!!

Better more reputable companies do your research. Wouldn’t risk flying XO not worth it. And they are double the price than other shared chargers

This is extremely convenient when you need to get to a place quickly but the app is extremely difficult to navigate. You select departure and destination airports and you get a bunch of prices on a bunch of days. When you select one both the destination and departure airports are completely different, sometimes 50 miles from your originally selected airport . I wish they would stop that.

Super fun and easy to use! Very reliable

I fly the New York to South Florida route often, I show up 30 minutes before the flight to the FBO, am escorted to a private jet and always have a terrific experience with fellow XO flyers. Super valuable service, efficient and assessable.

The worst private aviation experience I have ever had, no wifi on flights, no seat selection even though I was the creator of the flight, my family is not sitting together, and they only communicate within the app through some call center in Florida with untrained reps. For the price of this experience, there are a ton of better options, this is the spirit airlines of private aviation…they don’t actually own planes or have a standing private charter business. This is solely a middle man to place people in random planes with sub par service.