XProtect® Mobile

App opens but then crashes when I click on a location to view (on iPad latest iOS)

The app is very slow opening the camera connections on and off the local LAN. The current app crashes at least once a day.

oct2023- this app needs to be updated (over hauled really). considering milestone is one of the most expensive , top-of-the-line VMS systems and considering the size of the company, it's appalling that this is their ios/mobile offering.

App won’t open on iPhone 15 Pro Max

The app doesn’t even work now… it just quits while opening.

Milestone had gone downhill in the past few years. This app crashes with certain systems, even their own demo server. We have moved away (far away) from Xprotect products. I hope canon can figure it out as it once was top NVR of choice. Maybe back to basics.

The app will continuously crash when opening.

I have to delete the server then add it again to be able to see the cameras every time, then it works for couple hours and then says cant connect and i have to delete and re add.

How does the #1 VMS have such a bad iOS app? Seriously? It barely works. Want to look at a camera… well if not ever finally loads it’ll crash - and not only will the app crash but it’ll crash your mobile service as well on the server - so bad!!

The apple version of the app only works when connected to the same network as the mobile server. When connecting across another network, especially with the ports locked down to only the secure ports, the iPad app will not connect. The android app has no problem connecting using the same settings as the iPad. I suspect the iPad app will only work if both non secure and secure ports are open. Android app works perfect with only secure port exposed.