ZappTax — Shop Tax Free

Used the application for the first time end of last year (2022) Reimbursement has been supposedly validated in the application but funds never received. No update from zapptax. Edit: more than 2months after validation and still no funds. They keep lying on expected date of payment

Délais de remboursement beaucoup plus long qu’un passage en douane classique et qui ne respecte pas la promesse de remboursement dans les 24 heures. Toujours dans l’attente de mon remboursement après plus d’1 mois.

I have used the app for a few years already. The app is very user friendly & much easier than doing the tax form in store. Plus it’s interesting that you can cumulate small amounts from several shops. They are always super reactive & make it easy

Using the app for the first time for purchases in France. The app is easy to use. Zapptax has a team of great consumer service, they replied to any inquiries very fast and with patience. Tax refunds were successfully transferred out to me quite fast too. Thanks Zapptax!

Enterprise support experience, i have been using the service for many trips, always 5* experience

The app is very easy to use and you have a direct contact by chat with their team. Answers are very fast and professional. I really appreciated their support. Very useful for European living abroad and that can claim their VAT in Europe.

Une expérience plus que positive. Une appli simple, efficace et un service au top !

Impeccable Doc émis à temps Remboursement en 15 jours en virement instantané Parfait

Je suis fan ! Appli ergonomique, simple à utiliser, bonne FAQ qu’il faut prendre le temps de bien lire pour bien comprendre le processus. Une fois qu’on a bien compris le principe de la facturation, c’est facile ! Les délais de remboursement sont beaucoup plus longs que ceux annoncés… Mais ce n’est pas une arnaque, on est bien remboursé ! Exemple me concernant : validation le 2/1/2024 et remboursé en 1 mois (2/2/2024)

Depuis juillet j’attend mon remboursement , soit 6 mois . Service clientèle réactif mais que du bla-bla-bla . Je ne passerais plus par vos services