ZappTax — Shop Tax Free

Bad instructions and incomplete reminders

Over 3 months to get a refund is ridiculous

I was a bit nervous since this is my first time using this app. However, it was a relatively smooth process. Download the app, make your purchase and ask for the invoice as indicated in the app (I went to Galeries Lafayette and either the clerk or their tax/concierge desk made the invoice without issue), then scan or stamp at customs. I had a bit of an issue with using an American bank account but a quick chat got it straightened out. You can either use a bank or PayPal for the refund (the credit card feature didn’t work for me). All in all I got 90% of the 20% VAT (calculated as 18% VAT on the subtotal as the refunded amount). Refund amount varies a bit depending on your total purchases. This is a lot more than the in person tax agencies! Refund took about a week after I submitted the forms. PayPal/your bank may also charge a fee for the wire/exchange into USD during the refund so be mindful for that. The in person places do the same. Definitely will use again!

Hello, Just to warn people out there that I haven’t received my refund from early January neither did my wife. They keep saying it will be prioritized but nothing gets processed. They claim to process it in 48 hours I believe…

I am using the app for years now and it a lifesaver for the tax refund process. The biggest benefit is that you’re not limited to each “store daily sales limit” in order to get a refund. You can aggregate all the receipt through ZappTax and they will be the one managing all the paperwork. Everything is digital and super easy to use. They also helped me figure out how to validate the form after my trip because I couldn’t find a custom’s agent and none of the “Pablo” machines were working. It was a bit tricky but we finally made it. Thanks again guys. Really, a great option for travelers.

I’ve been using ZappTax for a couple years now and their service is really great and simple to use. I’m taking the time to write this review because the ZappTax team really goes beyond to deliver customer service. I shout out to Chantal who personally went to customs in Brussels several times to sort out an issue and kept me updated along the way. She and the ZappTax team are examples of exceptional customer service. And if you wonder, their app is great and simple.

They may be great few years back, but not now! Definitely have not received my refunds and a week later I contact them to follow up. They replied with a long message saying they have 5 years track records of refunding 100% of their customers blah blah blah. And due to significant growth their reserve is depleted to process refund within 24 hours, but will do so ‘within few weeks or as soon as they can’! SO the question I have is - why can’t you update your website with that info instead of still claiming refunding customers timely?

The app and process is smooth The form generation or barcode is fast It worked well at the airport BUT I did not receive the refund yet. So all this for nothing at this stage. Only received a generic email explaining they are struggling with refunds. It may take some time (weeks? months?) or simply never happen. Pretty disappointed in fact

Extremely satisfied with their service. Definitely will use again

Excellent experience. Easy to use. Streamlined process from start to reimbursement and assistance is always a click away.