Zendesk Support

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We have been a customer for 10 years, one day Zendesk accidentally disabled all our accounts. No one to talk to, no phone number. Worst customer service ever. The app is ok but it does not appear that their UX designer has any human factors training, it’s complicated to navigate, to respond to tickets, to updates, but it does worth a single star as it can help in case of emergency

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The Zendesk app works okay most of the time. But more often than not it’s unresponsive and you have to open and close the app multiple times to get anything to load

Needs to allow phone calls like the webpage does. Doesn’t show the same amount of info has the webpage.

Updated to new version but dark mode isn’t working. Switched to new agent experience like instructions say but nope. Also would like ability to call from within the app.

This app is so simple to use. I actually prefer it over the web version. I will say that I am still waiting on a “Dark mode” for the app. Apparently many people have asked, but still no Dark mode for both the web version and the mobile app version of Zendesk.

Can I receive calls on the app? I understand that the pc version has an incoming call feature but I do not see that in app. Thanks,

I’ve been complaining about this app for 3 years, requesting a major re design overhaul and nothing has been done. PLEASE FIX THE MENU

I’ve not been able to sign in. Every month or so when I have a request, I go to the app, only to find some error pop up. Even after updates, it still doesn’t let me on.