1VALET

This app is a great concept - but works so inconsistently for guests and deliveries it’s frustrating. 1) The access codes sharing or giving a link to entry, and all of my guests have had elevator issues at some point.2) For some reason the digital ‘fob’ has never worked for guests after sharing. 3) Additionally digital fobs need to have offline access options since there’s no cell service (or wifi). If you are going to put these kiosks up in areas with no cell service - you at least need to provide Guest wifi access so it’s usable. 4) Widgets, shortcuts and the ability to add your digital fob to your phone wallet all seem like obvious features that are missing. 5) Lack of user support, little help documentation or ability to troubleshoot these issues, or find a reliable way to provide access - In a lot of ways, I have a hard time seeing the benefits of this system beyond a traditional phone buzzer system. It’s more important that the system reliably provide guests access without me having to re-buzz them in or have to go to the lobby because the elevator access is unreliable.

It’s sleek and fancy when it’s working. But in the brand new building where we are using Valet, the app / service has been plagued with glitches and malfunctions: door lock working about 80% of the time (no pattern for not working). The fob reader for the bike room stopped working after one year; it took two weeks for a Valet technician to show up and replace it (couldn’t access the bike room during that time). It’s July right now and the AC has stopped working following a 1VALET system upgrade (“device cannot be detected “). We have all lost control of the thermostat. Today Cold air is blasting and we can’t stop it. Waiting for the 1VALET technician to again show up…A month ago the AC went haywire trying to freeze me at a 0 degree setting. Valet is not ready for prime time. Right now it’s a nightmare. 1VALET aka Hal 9000.

Need Widgets and Siri Shortcuts

Be nice to get alerts on Apple Watch so I can buzz people in like I can on the iPhone. Right now app on Apple Watch is only good for unlocking the door for myself when I enter the building.

I wish I could give zero stars. They put this in my building and we all hate it. We’re almost at the point of signing a petition to get rid of it. Tries to do all these fancy things like facial recognition but literally can’t even do the basics. 1/3-1/2 the time, the buzzer doesnt work and you have to go down and let people in. Basically can’t get deliveries. The elevator fob feature also doesn’t work. Crashes 2/3 times

This app needs to be compatible to CarPlay asap. Safety first!

app design is decent — logs you out more frequently than not. super annoying (this apparently was fixed but it only fixed it for like a week) watch app is not very well thought out if there’s only one door available — it should automatically segue to that door

It’s functional but I wish I could rearrange the actions I use the most as I please. For example, I need to open the garage door very often. I should be able to add that as “a favourite” so that I don’t have to swipe left after opening the app and then having to click on an item in a list. A widget would also allow me faster and easier access to these frequent actions.

How hard is this to implement? I think it would be incredibly convenient to put this in, that I’m wondering why 1VALET hasn’t yet.

I can pin point exactly which update it was but ever since, it keeps logging me out automatically. Completely eliminates the convenience of the app when I have to look at my watch open the app only for it to tell me to login on my phone with my email and my pin. It logs me out every day, sometimes bi-daily. Really hoping for a fix because it was a really good app before. Also widgets please, it's 2022 :) Thank you to all the developers for trying to make life a little more convenient.