Accelo (Classic)

Opens and then crashes

Love this Product, the app will get there but the web version is incredible, runs our entire business.

We use Accelo as a business and love it. However, I’m frequently unable to log in to the mobile app (we have MFA set up). Also, since the update, the introduction screens for the navigation bar stay on the screen and the phone gets really hot and all I can do is quit the app... So, not much use at all sadly.

This app does not help much in general function of the CRM but can be useful for something things. This new update has now killed the app, worked fine in December but now just says 'unauthorised access' and now mater how many times tried 30 but cannot clear it. Deleted the app and installed again but officially stuck with nothing now. Ideally I want the app to show sales and tickets so we can add notes when on the road.

Works ok sometimes but certain things don’t work. For example, when logging an activity, all of the class options are gone except for one. And when entering the date, it records the wrong date by one day. Why???

Worthless piece of software there is. When you finally DO figure out how to login, it will make you do it all over again when you login the next time. Yay! “Unable to guess deployment”. The app itself doesn’t have much usefulness. Can’t do anything with Requests, Tasks, or Tickets. On top of that: we’re an enterprise. Have our entire company using this. When you do report a bug in the software itself, you just get brushed off and dismissed. Doesn’t matter how simple to fix. Their engineers have clearly better things to do. Use the desktop version instead. Just accept the fact you’ll have to drag your laptop around. G-luck.

I feel like it’s very hard to get any sort of significant work done on this, primarily because the Inbox function seems very under developed. For instance, The app does not allow you to action activities by clicking a button, so the inbox seems to be just a dump of all your activities. Because there is no mark as read or unread feature, this makes it very hard to see what’s new, and manage my inbox on the road while waiting for something. That basic functionality is missing, and that really put a damper on how much I can actually use the app. Overall, the app just seems old and stagnant.

Just can’t log a single activity without an error. It takes about 30s to load an activity, and then fails when I submit an activity. But the activity is actually logged. In summary, this app is a burden instead of a tool.

• The Mobile App does NOT give me an accurate listing of my assigned tasks on the Task Board Tab, sometimes showing zero (0) task, when I have over 3 tasks to complete in a given day. • Address for a company doesn’t display if more than one address is assigned to a company.

Needs an iPad app for offline functionality. The website works just ok on a tablet but the lack of offline functionality necessitates priority on development of an iPad app.