Active NL

I have just recently took out a membership. Staff are always very helpful. I have been using the pool quite a bit which I am enjoying. Booked in for yoga and have an introduction to the gym. You feel good when your doing some sort of excercise. Hopefully my enthusiasm will continue and may even loss a bit of weight!

Payment method very clunky- Apple Pay/ PaPal would improve security for payments.

Still unable to book classes in app after the update happened

While trying to book a tee time no times come up to book. Tried deleting app and reinstalling but no difference. Emailed website who advised they can book my tee time but not convenient if need to change or cancel tee time and rebook another time.

Can’t find what I’m looking for. It’s only for booking lesson etc. I was looking to get the opening times etc. the pool lanes. Can’t find it. Unless it’s hidden and this makes it less user friendly.

Do not get an email enabling me to setup password

The instructions are not there for me as I was given a ref number I have downloaded the app and there’s nowhere for me to join apart from paying for a membership???yes I followed the instructions on the email Am lost ,about as clear as mud

And the staff at the time capsule won’t answer the phone

This is the worse ‘upgrade’ of a perfectly working app I have ever experienced. It is impossible to navigate. Clumsy and repetitive and ultimately frustrating. The old app was exactly the opposite. Why on earth was it changed???

As so many people waiting on a slot would it not be better to add extra classes and more classes for elderly Thank you