Why don’t you user-test your app? It is a pain to use!
If I could avoid using this app, I would (and looking for my nee Portuguese bank that sucks less): 1. The bank wants access to my ENTIRE contact list (!!!) if I want to add a regular recipient to a favorite list. A vital feature in exchange for my list of contact? No, thank you. I’m already looking for a different bank. 2. The app does not allow PASTING! This time they do not offer a devil’s trade-off. You just can not. Yep, you have to type in all those IBANs. 3. In general, the app is super unintuitive. I get lost each time I want to make some basic operation. Really tired of it.