Acuity Scheduling Client

The app doesn’t update in real time and doesn’t show future appointments nowhere, the only way to keep up with the scheduling is to check the emails or add them straight after booking to your personal calendar which beats the whole point of a booking app.

I’ve found nothing wrong with the app except one thing. I just wanted to see if I could get a response from a developer to fix the one issue I have with the app; every time I reload the app, it automatically logs me out and comes up with an error. Any idea on how to fix this?

This app may work well for the businesses but as a user it’s utterly appalling. Password issues when there should not have been. Having to open up new accounts. Unable to permanent delete businesses no longer used and when reaching out to app support it’s clear there was no idea how to resolve the problem as 5 or 6 different suggestions to resolving the problem with no guarantee that any would work - and none did! Terrible. Really terrible. And I know other customers of the business using this system have also had constant issues. Will continue to feed back this experience to the business that uses this.

First I’d love to see all my upcoming appointments, but that’s not possible, it just shows you the first upcoming appointment. So if I need to check or cancel something that I book in three weeks it won’t be happening. Which for a “scheduling” app seems like a pretty basic functionality. From accessibility point of view the colour contrast of the button is hard to read.

Currrently the app schedule won’t refresh and whenever I cancel a session I get an error message. The only way I can get the schedule to update is to log out and log back in again. I never used to have to do this. Really disappointing. The new website version is awful too, not at all user friendly and I can’t see in one place the full list of sessions I’ve booked.

Worked for a bit but now cannot remember my details and keeps trying to charge again for classes I’m subscribed to. And no-one ever responds to feedback. There must be better ones…

The app is NOT the problem - I fact the app. works perfectly well!! My clients LOVE it and guarantee me that it’s the best booking app they’ve ever used. Unfortunately for some customers taking the time to READ (not having things automatically done for you), expecting zero input and maximum satisfaction, follow simple instructions on your own, ask the BUSINESS on the app you are starting to work with to help you go through the most simple steps your are skipping, often seems the obvious problem - which is easily resolved with COMMUNICATION whenever you meet the customer face to face.

Find Thai app terrible and feel it’s not fit for clients so I do not suggest downloading as it doesn’t even link in to profiles on online booking with et have multiple accounts . Very poor . Either sort this out or remove it as causes problems for clients and makes me want to leave this booking system and use a better one . Apps are made all the time and feel like no money has been spend on this , it’s basic and doesn’t link to profiles or appts they maybe book online . Been told for 2 years this get sorted but it hasn’t ! Paying £15 a month for This booking system and you can get better ones for look elsewhere

I set app up have email showing appointment Created account same email and no appointment ???

The app keeps failing at the payment stage only to find it has taken your money but not booked your appointment/lesson. Effectively it charges 2 to 3 more than you should pay. Support have yet to reply to my messages.