Air Miles - ME

Unable to acces my account Always « forbidden » Where are my miles and how to redeem them ?

For quite a while I have not been able to access my account ... receiving after entering my credentials the message error “Forbidden” !!! It is really difficult to collect miles with some vendors ensuring every little step you take to collect miles is a pain so you to give up (Agoda, Booking.com mainly). Have you tried redeeming Miles ?? Good luck !! Slow interface and unfriendly and miserable user experience

When trying to redeem my air miles the system rejects me and ask me to update my profile that is already updated

Useless

app has a major issue - any person below 17 years old considered as a child on the app and system doesn't the person with the Date of Birth below 2006 be registered as adult in the hotel bookings. And obviously hotels consider any kid above 12 years as an adult, so when they see "child" in the booking, they demand to pay extra, so you lose both miles and money. Support is useless

This was the most excruciating customer service I have ever had to sit through. Not able to login with registered email or password. Everytime I try to re-set the account and set a new password that also doesn’t work even though it says successfully changed password. When contacting the customer services they can’t even locate my correct account and unable to match my information which I can guarantee is correct.

For the past few months, I've been receiving emails from the air miles program notifying me that my miles are about to expire. However, whenever I attempt to log in to address the issue, the login process seems stuck in an endless loop, preventing me from accessing my account.

I have purchased for tens of thousands of dirhams from SharafDG but I never received my points. Called the customer service at least 6 times and they never resolved it.

This app doesn’t load even after multiple attempts and restarting the phone several times. Extremely poor app!

Never works - always just sticks on loading. Absolute garbage