ALDI SHOP&GO

After sign up they ask you to add bank card and stolen $19.37 Aud straight away for no reason from your account. If u trying to reach the customer service the only way is to call a number start with (+44) dodge app!

Went to shop & go for two reasons. Necessity because of AUD to GBP exchange rate and novelty. Once set up with the App was completed (thanks to in store staff help). Everything worked as advertised and I love no checkout queue. Only thing that marked it down is you need to squat to empty the trolley and pack your bags. They need a bench for customers to pack bags. Possibly not knowing how much you’ve spent when you walk out the store is a draw back. In my two visits so far I’ve been pleasantly surprised at the totals and no need to request a refund so far. Looking forward to the concept coming Down Under.

I do not have IOS 13 therefore cannot update your App. Because I can’t update the app nor can I download a previous version you have stopped me from using your store and forced me to shop elsewhere. Goodbye.

Why do you make it so hard just to enter a mobile phone number? Why do you even need this information. ?

I went to this shop on 23rd August, did as I was told and authorised £10, spent just over £3 and was told I could go - I did not get a receipt. As yet I have not got any refund. Not happy with this method of payment. No stars!!

I suppose this functions acts as a deposit for each time you visit a store. This is fine-but the issue is this does not seem to be made clear anywhere in the T&Cs, or within the app at the outset. I’m down £20 simply from opening the QR code function twice. I’ve called support and have been told I’ll be refunded within 3-5 business days. Despite this, in no way should it be this easy to execute this deposit function without confirmation. I’ll be bringing this up with my bank to recall these payments asap.

Downloaded the app, put in my details, stored a card and all set to shop. Went shopping, opened the app which said it will take £10 from the card stored, got to the checkout, not a scannable store card like all the other supermarkets. I’ll try again next time, same again. Third time lucky, I then asked an assistant where do I scan at the entrance ? Only to be informed that it’s only available in a minority of stores, none of which are any of my local ones. App now deleted !

Just did my first ‘Shop and Go’ in Greenwich - good experience. Now downloaded the app, but it does not recognise my phone number as being in a valid format. Have tried all the options I can, but no success. Please reply to this review with a solution.

I’ve tried to register with the app. First, I needed the helpful man in the Greenwich shop to tell me that I shouldn’t auto-fill my phone number (even though it looked fine) but type it in manually. Next problem was needing to come out of the app to get the code emailed to me. When I got back into the app it wanted my password again - but wouldn’t show a keyboard for typing it, so I was stuck. I’ve given up and will rely on simply tapping in with my card another time.

The first question in this app should be where is your nearest store and then advise them if this is not available in that store. This would save them time in not downloading the app if it’s not a service that’s available at their local store