ALDI SHOP&GO

I went to this shop on 23rd August, did as I was told and authorised £10, spent just over £3 and was told I could go - I did not get a receipt. As yet I have not got any refund. Not happy with this method of payment. No stars!!

I suppose this functions acts as a deposit for each time you visit a store. This is fine-but the issue is this does not seem to be made clear anywhere in the T&Cs, or within the app at the outset. I’m down £20 simply from opening the QR code function twice. I’ve called support and have been told I’ll be refunded within 3-5 business days. Despite this, in no way should it be this easy to execute this deposit function without confirmation. I’ll be bringing this up with my bank to recall these payments asap.

Downloaded the app, put in my details, stored a card and all set to shop. Went shopping, opened the app which said it will take £10 from the card stored, got to the checkout, not a scannable store card like all the other supermarkets. I’ll try again next time, same again. Third time lucky, I then asked an assistant where do I scan at the entrance ? Only to be informed that it’s only available in a minority of stores, none of which are any of my local ones. App now deleted !

Just did my first ‘Shop and Go’ in Greenwich - good experience. Now downloaded the app, but it does not recognise my phone number as being in a valid format. Have tried all the options I can, but no success. Please reply to this review with a solution.

I’ve tried to register with the app. First, I needed the helpful man in the Greenwich shop to tell me that I shouldn’t auto-fill my phone number (even though it looked fine) but type it in manually. Next problem was needing to come out of the app to get the code emailed to me. When I got back into the app it wanted my password again - but wouldn’t show a keyboard for typing it, so I was stuck. I’ve given up and will rely on simply tapping in with my card another time.

The first question in this app should be where is your nearest store and then advise them if this is not available in that store. This would save them time in not downloading the app if it’s not a service that’s available at their local store

I have just downloaded this app and set up my account. Which I had to add my card payment details & verified my card via my mobile banking app. My mobile banking account said £0.00 would be taken out, but on checking my bank account £10.00 recurring payment had been taken out. At no point was I told this amount would be taken. The fact that this was done unbeknown to me is very worrying. Luckily I was able to contact my bank and get the payment stopped. Lesson learned. BE VERY CAREFUL 🤬

The app does not work and the shop is discriminatory toward those who don’t have technology. Staff are callous and unhelpful.

As the title states, every time I try to add a card to the app it does not save, and just sends me back to the “one more step: add a payment method. This is very frustrating as the only Aldi near us is only “shop & go”. We have tried with three different cards and it will not add the payment method.

Have tried on multiple accounts and with different cards and won’t let me add any bank details so can’t even use the shop