AlorAir-C

After three days the app disconnected from the dehumidifier. For some reason the password wasn’t remembered by my iPhone but selecting “forgot password” doesn’t work - it fails to recognize the user name (an email address). The only alternative is to create a new account. I’ve done this twice. With both accounts it’s failing to recognize the user name and now I’m unable to use the app without creating a third email address. When it worked it was terrific and I’d have given 4 stars (4 because the history didn’t seem to work - I’d like to know how many hours it was on/off each day). Given the poor reviews, it’s about time Alorair chased up their developer or found a new one. While the dehumidifier appears to be very good, these terrible reviews for the app (which isn’t actually needed to run the thing) will lessen confidence in the company and lose them sales.

It seems like the submit button on the account creation page doesn’t work. It doesn’t give any response to a click. Almost like it is just an image and not actually defined as a button.

Please fix the "Sign Up" button, so I can create an account and attempt to use the app. Thanks.

Often cannot login very poor quality. Bring the QA to the US where we do better quality

Constantly says “login expired” when I try to login and view the equipment. When this happens I can’t see the info for my equipment.

It’s a great idea, but the app is often nonfunctional. Repeated login screens with an error message make me think their backend must be down a lot. I’ve emailed support, and they’re looking at it, but for how long? What stinks is that this was a key differentiator for me when I bought an Alor Air dehumidifier. Had I known the app would be broken most of the time I wanted to use it, I probably would have gotten something else.

I’ve owned this product for several months and the app has never worked correctly.

Keeps saying login expired and won’t open.

1) App start “login fails” 2x, every time 2) sometimes “faild” when cant connect to server 3) now just completing login and immediately logging out