ANA

App is not easy to navigate, most importantly ANA doesn’t allow one way redemption, which is bizarre considering all other carriers offering this option.

I love ANA. The best airline company in the world.

App and website need a huge upgrade. It’s not intuitive at all

It won’t open with my iPhone 14 Pro with iOS 18.1.1. The same with my wife’s iPhone 14 Pro. It works with my son’s iPhone 11 with iOS 18.1.1. Please fix this bug. My wife and I are traveling to Japan and fly ANA on 5 flights.

Totally unreasonable maneuvering

I love ANA as an airline: the service and overall experience are among the best. However, the ANA app is shockingly unfriendly and non-intuitive. For example, on the home page, clicking on “Load Reservations” doesn’t show any of my bookings. I have to go to the menu, search for the “My Trips” option, select “International,” and even then, my flight isn’t there. Instead, I have to manually enter my reservation number and name every time. Even after doing this, the app doesn’t save the details for future reference, forcing me to go through the entire process again and again. It’s incredibly frustrating and inefficient. To make matters worse, ANA has a completely separate app for ANA Mileage. Why? Why can’t everything be consolidated into one app? Managing flights and mileage in separate apps adds unnecessary complexity. While I like ANA’s in-flight service and hospitality, the app desperately needs an overhaul. A more user-friendly, intuitive design that prioritizes customer convenience would make a world of difference.

Please fix this problem. It would be nice to check my flight status.

When you get onto the plane it’s nice, clean, and very comfy. Literally no matter wear you sit, it’s gonna be the best flight ride of your life unless if you’re right next to the bathroom. The flight hostesses are also very nice and will also greet you when they get the chance to. And the meals on the flight are very clean and delicious. On top of that, it’s free. FREE!! The food, customer service, flight, and literally everything deserves a 10 out of 5 stars. ✨✨✨ I definitely recommend you choose this airline.

One of the most annoying apps I’ve ever used in my entire life.

Downloaded the app to search for flights and it makes you enter a captcha authentication code every time you search a flight. I’ve entered 10 different codes and each time it says can’t be authenticated. So, I can’t even search for a flight to purchase?? The codes o enter are correct. Please remove the captcha feature as it does NOT function. I will have to search with other airlines.