Arrow Taxis

Set up an account and needed to provide card details before they would let me book. They took £1.01 payment and then I found out I couldn’t book - it kept saying they had no availability. I called them directly and booked. I asked about refunding the £1.01 fee and didn’t get a straight answer. Rubbish app.

Allows you to book, and confirm pre-booking at a fixed price for journey home from airport. When I went to the airport office for taxi home, they said there was no such booking and the fixed price was only an estimated price and had to pay an extra £2.50 ! A terrible company to deal with at LBA. I will never use them again!

would be nice to be able to have and view exact wait times for a taxi instead of the app just letting you go through the process of ordering one then the app/office or driver cancelling cause its too busy only to phone in and say to office why cant i get one and they its too busy with over an hour wait

You can never log in, ever! The account you just created doesn’t exist, create another one it says, same with their website. Zero stars

Terrible service and when a prebooked taxi was late the operator was incredibly rude and hung up when I questioned the reliability of the service.

App and web account do not seem to link. Will only ever book for airport to home by web as a result and will use other companies where possible. Really poor in this day and age. Arrow used to be really good and reliable.

I have previously successfully used the app, last April 23, now it doesn’t know who i am, will not send a password reminder and i have lost an hour of my life trying to book a taxi and i still don't have one booked.

I installed the app yesterday after I registered and booked a taxi on my pc. I went through the signing up procedure, and I used a “very strong” password. But neither the site nor the app recognize my credentials. I can’t sign in to the app, and I can’t sign in on my pc. Error, error, error. I reset the password three times, still not recognized. Sorry, it’s rubbish.

The app assumes you want a pick up where you are now. No way to specify ahead at airport on arrival! Assumes pick up where you are located - abroad!! This is crazy. When I get to airport it will be too late to book Arrow. I will take any available taxi. How to lose business and friends😩

Charged for a trip which was cancelled due to the driver being extremely late. Won’t respond to any messages about this. More expensive and worse service than other firms. Avoid at all costs.