Aulani Resort

Terrible trash all that is a glorified web browser wrapper. Doesn’t even integrate with their trash booking system that is Book4Time. Broken UI for linking reservation. Overcrowded resort, overpriced food, poor check-in procedures (have fun spending an hour just to check-in and have them tell you your room isn’t ready by their specified time), poor everything.

World class company with an absolutely terrible app. Never works properly. Come on Disney, you can do way better.

absolute crap

it was a pretty good app and every thing that needed to be on the app was there

First thing they tell you at check-in: the character meet and greets appear on the app each day at 8am. For our whole stay, not once did they update on the app, which means you have to find a phone and call a number and listen to a long voice mail to find out where the characters are. It also needs a much better map of the resort. On the bright side, I forgot my key once going back to my room and I could unlock the door with the app. That was pretty handy.

This app has been around for years and Disney still can’t get it to work. Embarrassing. Never works, nothing loads and just hangs. Be better and do better

Lol

This app is just awful. It rarely loads properly and hangs. When I first signed in it had the wrong dates for my reservation (which in turn had me on hold for 45 minutes to make sure something wasn’t wrong with my reservation). And, It’s just simply useless for information such as what dining reservations do I have (nope, not on app).

I can’t correct the spelling of my name on my email address on this app on my profile. So I deleted it thinking I could start over. Nope, you can’t do that. It now just says the account has been deleted so now I can’t even log on or start a new account. I called Aulani, and they were no help because they had no idea either how to fix it either. What a waste of time and so frustrating. Why bother to call their service an app!

Many features re-prompt for credentials and then just kick you back to the previous page without even opening the page you were trying to look at. For example under Plans not possible to open Dining. Under profile not possible to open Magic Bands.