AXA Doctor At Hand

This app and the system behind it designed not to serve healthcare but collecting premiums. For last 2 months we have been constantly trying to activate accounts and add dependents.

Can not even log back in after got logged out

Can’t even log into the app anymore. It keeps spinning and nothing happens.

Can’t even log in. Long waiting time and the app then crashes.

Just constantly logs you out. Nags you to death to enrol in FaceID but then unenrolls you a day later, forcing you to login with your full username and password every, single, time. Truly an app built by clowns 🤡

The app has no landscape display mode, just portrait, rendering it very poor for iPads with keyboards. Such a basic failure - please rectify it immediately. Bear in mind that if your customers need to use an app to contact a doctor, they may be experiencing various physical difficulties - they do not want to faff about removing their iPad from its keyboard cover, risking dropping their tablet with no protection etc. If you want people to adjust to video appointments, you need to invest in the IT infrastructure to allow this to happen.

You have to log in with username and password every time you leave the app. Even if you set up a code or facial recognition. Also the app makes you select an issue from a list when booking an appointment and it rarely ever has the conditions I want to be seen for. V restrictive.

For the last few times I have had to use the app for the appointments I am forced to use loudspeaker which I don’t prefer. Don’t have any option to force use the earbuds for the appointment

I enable face ID but every time i go on the app i’m logged out and it takes ages to log me back in

1 logs you out constantly 2 clunky authentication 3 actively poor selection of medical professionals 4 selection doesn’t work most of the time 5 calls have to be taken through a phone line Just all around terrible. If you’re shopping around, avoid this. Even babylon is way better than this wreck. Edit: I hate this app. Forced regular updates. Login credentials every time, even after only a few days, in spite of setting up fingerprint ID. Is this why we’re paying through the nose for your service? What if the concern is important or urgent and A&E is not a viable option? Nothing but a dereliction of your responsibilities to your clientele. Not to mention the video call fails every time at both ends and forced the practitioner to call on the phone.