Nuffield Health

When I choose ‘My Bookings’ I get a blank page and the app freezes. I have removed and reinstalled and regularly update apps, but no difference. I can’t view appointments to add to calendar or cancel appointments if needed.

I live in London so there’s lots of over Nuffield health gyms that could be an option of me, depending on my plans for the day, but I have no way of bookmarking the locations of other gyms, only my home gym, and I’m left scrolling through over 100 gym names trying to remember what Nuffield health named the one close to where I’m going… Also, I know there’s like 6 gyms not included in my membership tier, but the app has no way to differentiate gyms and their membership tiers, and I can’t remember the names of which London gyms I can go to and which I can’t. The app will let me book classes at all of them so am I going to have a surprise charge if I forget that City isn’t included? There’s no way to tell on the app.

When signing in especially for popular classes, even if I have ticked to stay signed in, the app often either asks me to sign in, and then doesn’t show my home gym, or takes ages once I have tapped to book class, and then I end up way down in the waitlist.

I am a new member and find the app very useful however it would be more beneficial to show the opening times of the gyms, and swim timetables. I have to look else where for these so be handy all in one place

I am a new member who thought the log in issues were something, I was doing wrong. However, after reading through the other poor comments it would appear I am not alone. It’s almost 2025 you are supposedly a large organisation and you can’t fix a simple app. There are budget gyms out there that put you to shame with their apps. People don’t want to carry gym cards with them and want apps that let them scan into gyms and book classes.Simple. Based on the dates of some of these historical comments it would appear that you just don’t care. Poor customer service. You have a good product in a very competitive market that sets you aside from budget gyms, you should be doing everything you can to ensure you give clients platinum service. Or maybe the lack of investment is an indicator to something else….like winding down.

Ap sometimes crashes when trying to book in for popular, often over-subscribed classes. Twice in the last three weeks whilst attempting to book a class the app informs me I’ve been booked into the class, but then the required confirmation text never materialises. Without the confirmation text, no class officially booked! Frustrating app, but a great gym though! Just wish the app was more stable.

Not sure why Calendar full permission is needed! Just write should be enough.

The app could be so much more but is just cheap and gives you the sense of emptiness. Gives you a poor expectation of service you might get from Nuttfield Health.

Love the new improved App! It’s very user friendly and easy to add to my calendar.

I’m having no luck with this app - uninstalled it three times as instructed by the gym and turned phone off and on . Just says Error page - complete rubbish especially when a new member