Bank Zero

Opened an investment account and the app was so easy to use.

very basic App but any issues and a quick email gets a reply even opn a sunday! unheard of This gets my support

Love the concept of Bank Zero, the low fees and the ‘friend’ function. Opening my account was fairly painless, except for being allowed to continue to the ‘recovery contact’ screen while there was still a problem with my address selection and then not being able to finalise the account creation without resorting to Whatsapp help - which is fantastic by the way. My wife’s green ID book, as proof of FICA, which was also rejected was also resolved via Whatsapp. Would love an ‘automatic biometric authentication’ without having to click on the button every time.

Good day please add bill payment EasyPay @ Pay@ & Vouchers for purchase

with the app installed, we cannot get past the second screen where you have to type the OTP received to your cell number in order to continue. Despite uninstalling the app, reinstalling the app. ZERO success. It seems ZERO are struggling with South African cellular carriers, and cellphone tower access. Perhaps because they are only a online bank, with no actual address to visit, or person to call. I have logged many support calls via email, and it seems only one person per day during office hours responds with a general reply. If this is how it's going with a standard app install, what will happen if you have a real issue with real money? Where do you go? Who do you call? Only during office hours? online banks should have 24/7 support. I would not feel comfortable trusting them with my heard earned cash. A real bank with real staff, in a real building, still holds value to me. Others might be happy with this system, and good for them. PS: I read through the reviews. It seems they've had this problem with OTP already 2 years ago, and the give the same copy and paste general response. Beware of this out of dat under developed ZERO use and ZERO response app

The bank for the people. 👍

I had a small issue regarding my address and it was fixed within a few hours, and to top it all, on a Sunday!!! Where else would you find service like this?! Excellent!!

still not able to use on iPhone 11. app keeps telling me to look over my shoulder but camera not capturing. i tried all the tips to no avail. now my neck is painful after looking over my shoulder for too long. i guess the app is on holiday.

I switched to Bank Zero over a year ago, and I’m so happy with their services. I love the automated transfer and payment options, and savings accounts. And their customer service is unparalleled. Thanks Bank Zero :)

I can’t do anything on this app, great back but the app keeps on exiting on its own. Still has many issues and that UI needs to be updated