BCBSTN

The app isn’t working on my iPhone it goes to set up Face ID and that is as far as it goes

You can’t even log in the app anymore and obviously they don’t care.

BCBSTN has stopped allowing me access to my account. “The user name or password is not recognized.” Ok, I’ll change it. Change successful. Try logging in again with new PW.“The user name or password is not recognized.” The same happens on app and website. So where does that leave us insureds? We have no insurance card because BCBS no longer provides them, and at the same time, no one can access their account to show proof of insurance at a doctor’s office or pharmacy. What’s going on at this place?!

Every time I need on this app it won’t work right it keeps getting stuck on log in with Face ID instead of using your pass word it just gets stuck there

Very frustrating app. Every time I open the app, it sends me to the website and the website gives me dead end links. I was excited for the thought of getting to use this app, but will just delete it off my phone and just call to BCBS instead when I need help.

You literally cannot login to the app. Great effort, rotten execution .

Every time I try to create an account, I get stuck step 3 for no reason, I input all of my information and agreed to the terms of service (which had an error when I clicked it... so I couldn't even see what I was agreeing to) and when I hit continue, it turns grey, loads for a second, and does nothing. Unusable for me

I can’t even get past the set up page. Once Info is put in and you click and read the agreement.. nothing happens past that. Just stuck there. I’ve deleted app and reinstalled several times.

I downloaded this app. I can open it up at the initial download but as soon as I get in the app & navigate back to the home screen, it locks up EVERY TIME & it won’t let you move out of the screen. I have to get out by opening another app & swiping up in order to get the app to close since the screen is frozen/locked up. I have deleted & reinstalled this app 3 different times and it still freezes/locks up. I would have thought over the period of a few months this would have been corrected but has not. Very dissatisfied & frustrated with it as it would be very beneficial to use for my healthcare.

It crashes more than a drunk car thief. Down for maintenance should be the screen saver