Bleeper Active

If the bikes could be unlocked or find properly, it would be a great app! But the location for bikes is wrong, then when you find one in the street you can’t unlock it.

I got a fine because their system didn’t update my details in the same day. I sent an email asking about this and they never reply. The bikes are good, but I recommend to use other app.

I recently checked my bank statements to ser that lots of time I’ve been charged 15€ from this company with no explanation at all. Then when I sent an email to their customer service I got the answer that we are always sent an email with details about the fine, but none of them were ever sent to me, not even photos to prove I parked them wrong to show what I must not do. I always used and parked bikes on places I usually found them (such as poles) and never saw any communication from the company, which obviously serves them cause them I kept doing the same things and they kept charging me. Ridiculous posture toward a customer and I don’t think it was done by mistake.

I regularly use Bleeper and find that the widespread map is great for what I need around the city.

Too often the bike will not unlock after using the app. There’s should be a feature that only begins the countdown if the accelerometer kicks in or they detect movement. I’m not sure if I’ve ever been able to successfully finish a trip smoothly it’s never straightforward. This is dreadful ux. I sometimes wonder is there some sort of throttling at play to elongate the process.

Terrible. Dont use the bicycle. I agree all negatives commets.

A sca

Generally like the service, but there’s some clunkiness that makes it just to unreliable to use to get time sensitive appointments or events: 1. Their only response to issues with payment is to block. You’re card doesn’t work one time, too bad, now you’re blocked and must contact customer service. Let me update the details and settle the balance. Current way wastes both my time and customer service time. Further, I’ve had it where I didn’t know I was blocked, wanted to use a bike, and nope, you’re blocked and customer service is closed or it’ll take too long to resolve. 2. Lack of the ability to reserve a bike. I want to use a bike for a appointment. I see there is only one available nearby, I would pay the full price to reserve the bike while I walk over to it. As it is now, I can’t take the chance cause it might be gone by the time I’m there and then I’m screwed. 3. Inability to easily report issues with bike until after a trip. Sometimes I’ll get to a bike, it’s clearly not working, but it’s not easy to report the issue until after I start the service. Reporting an issue should be easily done when I arrive at the broken bike. I still recommend the service, but it just needs to fix some quality of life things for it to be a truly reliable service I would trust in any situation. If these issues weren’t their I would use the service more frequently and happily pay for it because the price they charge for rental of the bikes is very reasonable (if anything, I would pay slightly more if that meant I had a more reliable service).

Worst service I have ever used and way too overpriced! Bikes are not moved overnight so some days you have a handful of bikes in one region and other regions with no bikes at all. Most of the days you have to struggle to find a bike near city centre, some bikes are kept inside private areas so when you think you found a bike you cant take it. Absolute disgrace

Bikes regularly appear on map but are either nowhere near the location shown on the map or cannot be found at all. Bikes frequently cannot be unlocked and/or cannot be checked back in at the end of a ride. Bleeperbike customer support is one of the worst customer service experiences you will ever have - this is a guarantee. They are insanely slow to respond (frequently taking over 24hrs currently averaging 24-36hrs). There are so many tech issues with the app and mech issues with bikes (e.g. damaged / non-functioning or missing parts) that you will inevitably be contacting customer support on a regular basis. Their customer support team only operate from 09:00 to 17:00 despite the fact that they offer a 24h service (as if tech / mech issues only arise during business hrs). A common occurrence (especially if you’re a monthly subscriber like me and use the app / service daily) is that you will experience yet another tech / mech issue meaning you cannot check a bike back in. If this occurs after 17:00, you cannot leave the bike (unless you want to risk it being stolen / damaged (or both)), the ride keeps going, you get charged by the minute and there’s absolutely nothing you can do until one of the go-getters on the customer support team resolves the issue. This will never be first thing the following morning and you will typically be waiting for a response / resolution whereby they end the trip manually (usually late afternoon the following day which is an almost 24h lead time. Customer support also only operates Monday to Friday meaning it can be 72h+ if the issue arises on a Friday afternoon). When something like this happens, you cannot check out any other bikes until the original bike is checked back in by customer support so you’re effectively stranded if you rely on Bleeperbike for your transportation needs and it means you’re paying the subscription fee but getting no service for it. Classic. Potential users: avoid Bleeperbike at all costs. Bleeperbike: please just give it up, exit the market and leave it to another competent operator to fill the vacuum. You tried. You failed. That’s fine. But at this point, just stop. By continuing to exist, you’re creating ghost competition which doesn’t benefit consumers but still inhibits more competent operators from maximising the levels of their own superior services.