Bleeper Active

Just used this service once while visiting Dublin, so I don’t have ton of experience with it. But didn’t liked it much. First of all, it doesn’t allow to get more that one bike, so very one in the party needs to download the app and open an account. It didn’t show on the map where we can park, which makes it a bit inconvenient. Also, for whatever reason, the lock wasn’t locking, and lastly, when I was able to secure the lock, the app wasn’t ending the service. A bit of a pain if you are in a rush. For their credit, they answer the phone call right away and I was told by customer service that I would be reimbursed since I first pressed “end service”. But the time that I was struggling with the lock wasn’t reimbursed.

- App didn’t connect with camera on iPhone so couldn’t scan QRs to unlock bikes. - Switched to alternate partner ESB bikes in the App, got it to unlock a bike, rode that one to destination only to find out one way trips not allowed- had to return it to where I started or get fined. Then had trouble getting it to recognize returned condition- no “finish” trip button in App. - I bought a monthly unlimited pass but that seems to be not so unlimited, explanation is very confusing. - the 24x7 service doesn’t include customer service!!!!!!!!! All my attempts to get help failed after 5pm. Some emails answered next day, some ignored. Trying to get a refund. Phone support just disconnects aftershock minute during working hours. - the only thing that works well is the billing function which no doubt is a third party. This business should be out of business, what a joke!

Do not attempt to use these bikes. Very very expensive, we were unable to unlock more than one bike with a single account, and the app doesn’t work well. “Pause” doesn’t work at all. Save your time and money.

I was an active user of the previous app but the new increased prices make mid sized journeys (30-45mins) about twice as expensive. At that point i’ll just walk or drive instead. The UX remains as poor as before which wouldn’t bother me if the economics made sense. Hope you reconsider your pricing - I don’t mind a €1 minimum charge per trip but don’t tack that on in addition to the per minute charge. Just use the per minute charge and if it adds up to less than €1, then it costs €1.

I’M SWITCHING TO DUBLIN CITY BIKES b/c 1) more than half of the time i try to unlock a bike i can’t find it on the map, because it’s somewhere else according to the app 2) the UX of needing to find the bike to unlock in the app is TERRIBLE in the first place. How about reverting to QR codes again. It was a robust and simple system 3) a lot of bikes in my area are simply not working, no matter updated or not

Lot of features unintuitive

If the bikes could be unlocked or find properly, it would be a great app! But the location for bikes is wrong, then when you find one in the street you can’t unlock it.

I got a fine because their system didn’t update my details in the same day. I sent an email asking about this and they never reply. The bikes are good, but I recommend to use other app.

I recently checked my bank statements to ser that lots of time I’ve been charged 15€ from this company with no explanation at all. Then when I sent an email to their customer service I got the answer that we are always sent an email with details about the fine, but none of them were ever sent to me, not even photos to prove I parked them wrong to show what I must not do. I always used and parked bikes on places I usually found them (such as poles) and never saw any communication from the company, which obviously serves them cause them I kept doing the same things and they kept charging me. Ridiculous posture toward a customer and I don’t think it was done by mistake.

I regularly use Bleeper and find that the widespread map is great for what I need around the city.