Bluebikes

Amazing opportunity to have a ride in United States!

I used the app for 24 Hours with an adventure pass for 2 bikes. At the first dock the code unlocked 1 bike but failed to unlock the second one in 5 or 6 tries and exipired after 90 seconds. At that point you cannot ask for a new cose because the rental is ongoing with the first bike. So I docked the first bike. I got the green light but on the app the rental was continuing and I could simply do nothing. I had to buy a US eSim and call the contact center to terminate the rental and reset the app. At the second dock the code did not unlock any bike. Finally at the third dock the code worked after having tried it on letterally 8 different bikes. The bikes are decent for short rides but the experience was a nightmare. I will ask for a refund.

I like this app a lot because it makes renting a bike extremely easy. I like in particular the integration with Apple Pay. There are a couple of additional features I’d like to see implemented: 1) option to receive in ear voice navigation while I ride 2) option to signal inside the app problems with a specific ride or bike

I love the city and I also get around walking but this past Fourth of July I decided with a group of friends to take the blue bikes out for the day and go see the fireworks along the Charles river. I was the first one on my bike at the first station and I had clicked on the daily pass. We have all seen that there was a promotion of a daily pass for 10 bucks. That is what they are marketing on there signs and what not. We had gone to another station to get bikes for the rest of my friends and we were driving the bikes for five hours at the end of the night after all the fireworks were done and we got to our preferred dock station, we were all charged 50+ dollars. Apparently the day pass is only for two hours and then you get charged $.25 per minute after that some Bull like that. If we had known we would spend over $50 each we would’ve decided to take an Uber instead of the bikes I had two other friends that had gotten their bikes after I did and we charged 70+ dollars. After sharing my experience with other friends, this is actually a common thing where with blue bikes you never know what amount you will get charged. Another friend who has driven the blue bikes before said they were charged $200 not sure if the reason but that was the last time they got on those bikes. I wanted to delete my blue bike account unfortunately it is linked to my Lyft, and it will delete the Lyft account as well. I don’t think I will continue to use the bike services. If you are going short distance this will probably be beneficial for you but not for an all day excursion because you will more likely pay an extravagant amount. With that extravagant amount, I could’ve bought a new bike from Walmart for $80 or paid the Uber. Scam? It feels like it.

The bikes don’t scan and inputting the id number is super unintuitive, worst public transit app ever

I paid for a day pass - unlimited rides for 24 hours. Then I took a ride the same day and they charged me $21. Apparently e-bikes aren’t included on the day pass. Which is fine, if that were ever disclosed. But it wasn’t, or I would have ridden a regular bike. They withhold that information and then bill you astronomically for using an ebike. Again, just disclose the fees for that bike and that it’s not included rather than showing nothing and then charging me after the fact. The only way I even knew was because of the charge on my card!

Can we make some improvements on bike distribution algorithm instead of simply filling all open docks with bikes before morning rush hours? 18 docks with only 1 normal bike at my starting point and not a single open dock at the ending near a commuter rail station. I’m pretty sure this is because of distributing new bikes as it’s never happened before.

The app is fine, but whenever I buy a monthly subscription it automatically switches to yearly subscription and charges me for a full year.

Bike’s docking mechanism was broken. Called customer service and was told to leave the bike near a dock so it could be fixed. Was told that the ride was ended, but was charged for a >1hr ride.

Had to pay 11.10 dollars for 30 minutes. That’s crazy. I will never use this again