Buildertrend

Stop signing me out, really annoying when I need to view plans. Also crashes a lot, idk why

My contractor uses this and I hate this app. It’s terrible. It’s not user-friendly and I have to login all the time and I’d rather have Face ID and every few times it will do it, but I have to login more often than I want to. It’s just a terrible app all the way around, for a customer of the contractor.

This app since the update keeps logging my account out every time I close the app and open it. On top of that the app also turns off the face scan id feature to log in every time I am signed out. Very frustrating

This app used to be very helpful for coordinating with my contractor, but now I find that I avoid using it. It’s too difficult to find anything anymore. Right now I have no idea if I have any outstanding invoices because I can’t find that in the interface anymore. To get to Messages you now have to go under the More tab, which seems odd. It used to be on the home page. I very, very, very often run into bugs with this app, like it saying that I have no job selected after selecting a job, and then the link to select a job says there are no jobs, but if I go under the More tab I can see all the jobs. Also, every time I start a new job with my contractor I have to contact Buildertrend support to fix my account because it completely breaks. Every single time.

The developers of the app need to actually try using it as a homeowner. Completed verification of bank credentials, have it available as a payment method, have the method selected for payment, and when I select “Pay” it says “Error No Payment method selected”. Website is equally dysfunctional. Instead of displaying the weather forecast, perhaps focus on making sure people can send payments? From a client perspective, it seems like payment processing should be the most critical, easy to use, and best tested feature in the app.

I’m loving it.

If I have low signal, ever, after uploading pictures and updates for one project, I have to delete and reload the app, or completely shut down my phone and restart it. Once the phone is back on or the app is reloaded, it will work for one project, then it will freeze up again.

first place i’ve worked where builder trend is being almost fully utilized. i’m still learning everything we can do with it. loving using the time clock, daily log per job and attaching photos to the log

Change Orders never load. Always says “Failed to load”.

This is typical of many computer related issues, they give an error with no solutions, or options to navigate. Definitely needs improvement