Capital Cars (Edinburgh)

The app feels from 2007. And now you cant no longer use it without registering, and i cant register because they dont like my passwords. Back to the 90s and book taxis via phone. Those were better times. Just kill this app, it makes your company look bad.

I am in Edinburgh for one month and I need to use capital cars twice a day for work and to complete the financial investigation work required( part of a contract and account ) . I have have however tried dozens of time trying to get the app to work but after putting my telephone number in the app it comes back and says it will send me a confirmation text which I never receive. There is no way around this annoying and frustrating issue and considering my company will be paying at least £500/£600 in the next 20 days in fares for myself alone you would have thought a simple thing like an app would have been easy to organise. Please either resolve or remove this app as it is doing untold damage to your companies credibility to outside financial institutions and companies.

Removed an old payment card and trying to add a new one - app crashes

App repeatedly said taxi was “10 min away” before I eventually managed to call the driver who informed me he wasn’t coming. No update via the app. Absolute joke. Will avoid at all costs in future

I love capitals cars and all the drivers are normally nice and friendly. The app on the other hand is not worth. There are a lot of issues with it and if you need a taxi is easier just to call them and book it. I get that this is the way they want to go from now on but until the app is working properly I am avoiding using it. Payments, waiting times, the map that shows where the driver is, etc all those things are not working properly. A better investment on the development side of the app needs to be done for it to be effective and efficient as currently is not.

Have used this company & app in the past, but since upgrading, it first insisted I wasn’t registered (despite a history of getting emails/texts of journeys previously) - then on trying to register, was unable to complete by verifying my phone number since no confirmation text ever arrived. Have switched to using City Cabs instead - their app was quick and easy, and from experience their pricing is far more transparent (Capital Cars claim you get 20% off their fare price, but drivers frequently ‘forget’ or ‘estimate’ this discount)

I really don’t like this new app......it gives you the option to pay by card but when the journey is finished the driver is saying to pay by cash honestly so annoying please fix this error😕

The app is alright, I’ve never had a problem with it, however I’d recommend you be very alert when dealing with the final cost of any journey and electronic payments. During recent journeys drivers have not correctly calculated and applied the 20% discount from the meter fare, as advertised. I’d strongly recommend paying in cash, with the correct money, if possible too!

Book cab 24 hours earlier for 8.15cab didn’t come to 8.35 Journey took 35 minutes and should only have taken for 20 minutes. Set up App with logging in but then couldn’t get the app to work. Will not be using this company again.

Received a voucher in student accommodation for £10, £5, £3 off taxis with “cheaper taxis” app, owned by capital cars. . I download the app and a capital card taxi driver arrives and when my journey is complete the driver says he has no idea what Cheaper Taxis is and that my voucher is not valid and tries to make me pay full fare. I complain and ring up Capital Cars and the woman, who hung up the first time I rang, says that I need the paper voucher (it doesn’t say this on the leaflet) it says to enter the voucher code into the app and that the discount will be applied and the discount is applied at checkout but it either doesn’t go through to the taxi drivers and capital hadn’t informed their drivers of the offer or they don’t intend to follow through with the vouchers. The driver then becomes extremely rude and I ask my boyfriend to go up to my room and grab the voucher, the driver calls me a rude and bad person for making him wait and doesn’t apologise after we present the voucher. Worst customer service from both capital operator and the drivers, and despite what capital claims they are not a cab company they use private hire drivers and have bee in trouble with the council many times for poor conduct.