CBUS 311

Can’t get past entering the location. Can’t use 311 on iPhone on Safari or Chrome either. 🤷🏼‍♀️

Downloaded to submit a bulk pickup request since the website doesn’t work whatsoever. Unsurprisingly, neither does this app. The address search return nothing at all or sometimes pop-up errors that the address is not within the jurisdiction even when you’re still trying to type. The pop up continues even after you exit and cancel the request as long as you’re still in the app. The ‘about app’ section has no options for help or contact numbers. Utterly useless.

Have used this app a few times, but usually end up just calling because the app rarely woywhen I need it. Waste of resources.

Who on earth signed off naming this app using a slur? It is disgusting and offensive that anyone associated with the City of Columbus would use this insulting term for our city on an official product. Change it. Further, the app and 311 website run by a private company called Rock Solid promises to sell Columbus citizens’ information “to partners for marketing.” This is a functional and privacy nightmare and whomever signed off on this should be fired.

The app functions flawlessly, meeting expectations superbly.

The app, like the city itself, is great at self promotion but really backwards and out of date with other things. For instance, it’s 2024 and there is still no app to pay city water bills and other utilities. And then when you do it online they charge you extra for using a credit card or debit card but not if you use a personal check. So much potential wasted.

The only thing this app is useful for is to look up trash collection days (which just links you to a website) and submitting a 311 request (usually). The app is extremely slow in any of it’s look-ups or screen refreshes. No updates to the app in over a year, meaning that any complaints are being ignored. (Probably a waste of time writing this detailed review) When trying to look at the status of existing requests, the app becomes unresponsive. If you let it sit for a few minutes, one or two items will get a thumbnail picture showing up (assuming the thumbnail fetch action is causing the lock-up). You cannot click into any of the items on the list for more info. The search box lets you enter an address. If you click the filter icon, nothing happens. If you click on the map view icon, nothing happens. If you pull down to refresh the page, you get the spinning wheel of death. If you navigate away from the app and come back, the wheel is there, but no longer spinning. You are better off just bookmarking links to the City’s website than using this app.

The app is glitchy, and if you call the number you have to go through so many hoops to then speak to the most rude and retched person like Dorothy who forgets she is supposed to be helpful! Why create an app that causes more frustration why hire Dorothy who couldn’t find empathy and understanding if it was right in front for her! Columbus be better! Dorothy learn to be kinder!

Will not let me log in; same name and password works fine on a web browser. Freezes frequently. Seriously, don’t waste your time trying to use this garbage. Go directly to your web browser.

Useless app which is par for the course.