---
title: "CBUS 311 - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "CBUS 311 is your one stop source for all non-emergency requests for City services. From reporting a pothole to request bulk trash collection, 311 is here to help you. By contacting 311 you ensure your"
---

# CBUS 311 — United States

![CBUS 311 App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/d8/bf/d7/d8bfd705-b2a5-5b60-c506-a2cad772cf21/AppIcon-1x_U007emarketing-0-7-0-0-85-220-0.png/434x0w.png)

**Developer:** [City of Columbus, Ohio](https://apptail.io/developer/city-of-columbus-ohio-yncc)
**Category:** Productivity
**Rating:** 1.8/5 (51 ratings)
**Price:** Free
**Bundle ID:** cc.oneviewcrm.columbusoh
**Store:** Apple App Store
**Country:** United States
**Version:** 3.15.0 (released 2025-04-25)
**Original Release:** 2022-04-08
**Languages:** English, Spanish

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id1608556864)
**AppTail Page:** [https://apptail.io/app/cbus-311-LZUc/united-states](https://apptail.io/app/cbus-311-LZUc/united-states)

## CBUS 311 Description
CBUS 311 is your one stop source for all non-emergency requests for City services. From reporting a pothole to request bulk trash collection, 311 is here to help you. By contacting 311 you ensure your request will reach the correct City Department as quickly as possible.

## CBUS 311 Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/8e/32/ba/8e32ba1b-3a32-3c74-c239-c6384d7605a8/e869269d-27af-4e40-ab58-4ab468e875ca_6.5-inch_Screenshot_1.png/1242x2688.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource122/v4/ac/2f/a6/ac2fa665-708c-cbf1-fe51-ea58ea24177e/b748e94b-7573-46dc-a63c-3da250e43ff3_6.5-inch_Screenshot_2.png/1242x2688.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/db/bc/ee/dbbcee9a-d9f2-0cef-1f0f-202bcd3b418f/5398e4da-c38a-460e-a740-c74e489c3d60_6.5-inch_Screenshot_3.png/1242x2688.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource112/v4/65/75/ad/6575ad2e-559d-aac8-0402-5f806acd70a4/711d058b-291d-4d98-a0a8-6c7d523d5742_6.5-inch_Screenshot_4.png/1242x2688.png)

## CBUS 311 Rating Breakdown in United States
- 5 stars: 5 (10%)
- 4 stars: 3 (6%)
- 3 stars: 3 (6%)
- 2 stars: 5 (10%)
- 1 stars: 35 (69%)

## CBUS 311 Reviews in United States

### *---- "Columbus 311: A Stunning Failure of Basic Functionality"
This is an astonishing level of incompetence for a basic city service.

I attempted to submit a Columbus 311 request on an iPad using the specific link the City provides for Apple users. I completed the entire form, only to discover that the “Done” button at the bottom is effectively inaccessible. The page has a rubber-band scrolling effect: I can pull the page up far enough to see the Done button, but I have to physically hold the screen in that position. The moment I release it, the page snaps back, and the button cannot be activated.

Thinking this might be an iPad-specific problem, I downloaded the CBUS 311 app on my iPhone and tried again. Same problem. I cannot even submit the request.

So after entering all of the information multiple times, using both the City’s designated Apple-user link and its official app on two different Apple devices, I am still unable to complete a basic 311 request because the interface literally will not allow me to press “Done.”

This is beyond frustrating. Residents pay taxes to fund these services. Being able to successfully submit a simple service request should be the absolute minimum standard. The fact that the City has an Apple-specific link and an iPhone app and neither one can reliably complete the submission process is an extraordinary failure of basic testing and usability.
-- Uncle Alright, 2026-08-19

### *---- "CBUS 311"
This app hasn’t been updated in over a year. I guess I expect this considering the Nimrods that run the city
-- jay92398, 2026-06-26

### *---- "Totally worthless app"
Can't set up an account. Can't reset a password. Can't do a damn thing..just like the corrupt city government that it represents.
-- Lremenyi, 2026-03-14

### *---- "Doesn’t load"
Never got to actually use this app because it never loads past the photo of the city
-- Fbeofviebfbdk, 2025-11-02

### **--- "Needs improvement"
Flaky UI, when attempting to create 311 requests often get unable to create request. 

Other times get error, then it creates the request. 

Reached out to 311 via feedback.
-- Keepyoucool, 2025-09-25

### ***** "Great App"
I just love the Cbus app!
-- Tanya Hucklebee, 2025-06-25

### *---- "Nice picture"
So I downloaded the app. When it opens it just displays a picture of downtown Columbus. Don’t get me wrong it’s a lovely picture, but the the app is useless unless you need a screensaver for your phone.
-- FF Battman, 2025-05-06

### *---- "“cbus” Are you kidding?"
Who on earth signed off naming this app using a slur? It is disgusting and offensive that anyone associated with the City of Columbus would use this insulting term for our city on an official product. Change it. Further, the app and 311 website run by a private company called Rock Solid promises to sell Columbus citizens’ information “to partners for marketing.” This is a functional and privacy nightmare and whomever signed off on this should be fired.
-- bob.os, 2025-04-26

### *---- "Broken"
Can’t get past entering the location. Can’t use 311 on iPhone on Safari or Chrome either. 🤷🏼‍♀️
-- lwelch42, 2024-07-24

### *---- "Absolutely useless and infuriating"
Downloaded to submit a bulk pickup request since the website doesn’t work whatsoever. Unsurprisingly, neither does this app. The address search return nothing at all or sometimes pop-up errors that the address is not within the jurisdiction even when you’re still trying to type. The pop up continues even after you exit and cancel the request as long as you’re still in the app. 

The ‘about app’ section has no options for help or contact numbers. Utterly useless.
-- ashrob77, 2024-07-23

[View all CBUS 311 reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)



## CBUS 311 Discovered Keywords
- cbus 311

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---

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