Cello (formerly Cellopark)

Написано, что есть русский язык, но его нет!

Does not work wit US sim.

This app requires you to pre load money starting at 50nis and then this only works for street parking, not for parking lots as it leads you to think when you download the app. They do not refund you for balances not used. I would avoid.

I have limited Hebrew and I use the app. Generally I’m very satisfied. I’d have given it 4.5 if that had been possibly. The only problem is all customer service contact is in Hebrew. After writing English about a dozen times you get a Hebrew message ( thank you google translate) telling you they will get someone. That takes hours!!! Once someone does come they are helpful and efficient!

I’ve been trying to login for the last many months and I put in my United States cell phone number but don’t receive any text with a password! No customer service number to contact anyone either! Update: after leaving a review they contacted me and I was able to setup with their assistance. They claim that if it’s a foreign number you need to go through their customer service

However, 2 days ago I get the standard message that my car just entered a parking garage and if I want to activate their service. Only problem is that my car wasn’t even being driven when this occurred and I did not enter any parking garage anywhere. I also today looked at my yearly charges and it seems that I am being charged a high monthly service charge for their service in addition to the actual parking charges.

Gave up on pango as it requires an Israeli phone number. Couldn’t get the correct Cello app for my normal AppStore account in Australia, so switched to the US AppStore. Cello appears to accept international mobile numbers - but neither my AU or US number get an SMS so I can verify. I’ll spend more time sorting out parking apps than actually parking. There are several other reviews complaining of the same issue. Cello have replied asking to be contacted on their support email but don’t actually fix the problem. I’ve used parking apps all over the world, and mostly they work well tourist or local. In Israel they just seem to make things worse. UPDATE: So a week after I first contacted them, and after I’d returned the rental car so no longer needed the service, Cello decided to respond to my email for assistance saying they have to manually process non-Israeli numbers and to phone them on +972 3-7187711. Too late for me, but maybe this will save someone else trouble. I ended up getting assistance from a local and using their account for the few days we needed to park.

The app shows that the parking has started when it actually hasn't, resulting in parking tickets. האפליקציה מראה שהחנייה התחילה כשבפועל זה לא התחיל ומקבלים דו"ח

I already got a ticket. I’m from Texas, if your from the US, listen up. I rented a car and drove to the my Airbnb. I parked in the blue and white side walk and knew that I had to put in money to park. Immediately the app would not work. I selected English, put in the country code (+1), and put it my number. This is where it doesn’t work, after selecting next it never sends me a code to put in. I tried putting in spaces, dashes, everything that I could think of to get that code but no text with a code came through. I was on WiFi, I shut off the WiFi (I have free international texts), still nothing. My best bet was to find a garage for the night. Went back outside to where my car was parked and too late, I got a ticket. Tel Aviv is literally the WORST for parking. I’ve been to more countries like Vietnam who has a better parking system. You can’t park in red/yellow or red/white. This app doesn’t give you instructions, not even on the website. It’s so frustrating cause not I have no idea where I am going to park tomorrow night. I would try the garage but it’s going to be Shabbat the following day. Will I be able to get out of the garage? The worst parking situation I have ever experienced.

Tried to use it with parking lots in Israel. It made me charge the card. It didn’t work and they refused refund . Move to Pango