City of Boston Credit Union

Improved interface and access to credit cards is very convenient.

This app is very convenient in that it allows you to transfer funds immediately. Thank you to all the men and women who make this possible.

Do NOT get a loan through this credit union. They are absolute thieves. They will keep adding money to your principal balance keeping you in debt forever!!! They’re customer service will do nothing to fix this error!!!

The employees at the offices in Dorchester (Patty & Britany) & Canton (unsure of their names) were incredibly helpful. However the external transfers themselves were a huge headache. Messages from the transfer dept did not correspond to the transactions I initiated. Bring in a different time zone also severely restricted my ability to get access to my funds easily & quickly. While efforts were taken to allow the lump sum to be transferred rather than 5 piecemeal transactions, that was also fraught w/confusion & also delayed my receipt of funds for 3/4 days. Something needs to be adjusted to simplify transfers, provide info simultaneous to seeking the transfers & allow increase of amounts transferred. Lots of retirees who would like access to IRA funds live outside MA & their ability to quickly access their funds should not be delayed. Thanks

The recent updates security changes are extremely annoying why have the option to login with Face ID if you have answer security questions enter a code from a text

This new app is very good and up to industry standards. Great job City of Boston Credit Union!!!

Great service but I would like to expand the screen to see larger text.

I’ve waited years and finally we get a nice update. Love the Face ID feature and new tweaks and look!

Finally able to do what other banks can do. So easy, you don’t have to remember usernames, passwords and security question. All I’m waiting for now is easy transferring between banks!

The Staff at the West Roxbury branch are lovely. But there are many problems with the bill pay portion of their website. I tried to call to rectify why a credit card payment didn't process BUT showed it was STILL processing from weeks ago, plenty of money in the account, so we figure this out. Nothing has been solved after 3 phone calls. She behaved like a bishy ignorant child on the phone & was rude & defensive. This the Stoughton branch I believe. I'm kinda shocked at how unprofessional she was, we just needed to find out if this payment will be paid & what happened, so we can keep a closer eye. Once you pay a bill here you should have the peace of mind to know your bills will process correctly. Not at this bank, they don't care.