Cold Stone

The app itself is good. It is really just missing two things: ability to search for items on the menu; and having the ability to reorder from previous instead of having to recreate every time.

Placed an order for two drinks through the ColdStone app for my husband to pick up. The store didn’t have the ice cream I selected for my shake so the employees tried to give my husband just the one drink without reimbursing for the other or letting us order something else, probably because it was marked as “picked up” prematurely. I couldn’t cancel and neither could the employees so we have to dispute the charge with the credit card company.

If you don’t put in the phone number in right it won’t let you change it latter

I do not know what’s going on with the app. I can never order through the app. I always have to go online to place my order. The App is trash!

So first off seriously, from what I’m seeing in reviews with disappearing points, or in my case my buy one get one free rewards vanishing… your app developer team needs to add (just like the Chick-fil-a app does) is to let customers go into the app and if they see points were not loaded into their account after a purchase. The ability to use their receipt from that purchase and enter that information of their proof of purchase into the app so they can then “as a backup” get their purchase points received. Just incase of an comm issue at time of purchase or they simply forgot to give the phone number or scan QR code tied to their account for claiming of points. Update now I’m losing points without doing anything what a terrible app period.. learn something from chick fil a as you can view your purchase history for in store purchases right on the app plus enter your receipt if for some reason you didn’t get your points for purchases in store. You guys seriously need to get your app fixed it’s pathetic how terrible your app is…

Excelente al fin el app funciona bien

Otherwise it is awesome!

Throws an error about a token when trying to place an order, so the app is basically useless for me.

Tried to order delivery and use a gift card but all that occurred was error after error. Never actually got it ordered… worst app ever

Super quick service. Always amazing never melted