Communauto

Impossible de payer le solde ! À chaque fois que je veux faire effectuer un paiement. Ça met « fraude cancelled » je commence à en avoir plus que marre. À chaque fois on y a le droit !!

Simple and easy-to-use app. The availability calendar is very useful, and the app is always stable. It would be a five-star app if it had the dark mode feature, as this is a basic feature that all good apps out there have by default in the settings.

Every time I try to return a car it gives me some error. “Keys missing” or “engine still on”, and it always makes it a pain to return the car

The app wasn’t working. I updated the app in Apple AppStore. Still the same (map wasn’t loading). I logged out of the app to log back in. Then a grey screen appeared without any option to log back in! I had to delete the app and install it back again for it to work.

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They have no good service! And even if you want to cancel the subscription you will need to pay them till the end of subscription. I was using it 4 months and then I was not using it 3 months and I can’t cancel my subscription. I was paying for nothing !

Downloaded the app but only browsed, never rented a car. Yesterday I got a charge despite never renting a car with them this whole time. Called their Quebec office (think I got put through to invoicing, won't say her name), the staff member had really terrible customer service skills, made me feel like a criminal for having called in the first place. So I have now deleted the app. I will never use this app and will share my experience with others and advise them not to use. Terrible app and customer service.

The app looks like it was made by a 5 year old on their parent’s laptop. The service is the absolute worse with made up fees around every corner, they charge you for a service fee for work they didn’t do. You would expect them to at least pick up the phone when you call and not leave you on hold for 30+ mins. You can DEFINITELY rent a car from any place for cheaper than this garbage. There are never any cars available in populated areas because people take them to the ends of the city and leave them there.

I’ve typically had good experiences using the app (I really like the service) but this last time I couldn’t get my trip started nor cancel it for over 20 minutes and waited on hold until I just got too sick of waiting and hung up. What’s more I’ll be charged as if I did use the service.

Just a terrible service all around. Cars are filthy inside. Nasty and smells like fart and wet dog. People leave used Kleenex on seats and the floor and expect you to pick it up or you get reported you were the one who put it there. Disgusting trash and filthy conditions of cars and you expect to use these cars with sanitary conditions. Unreliable and people are never on time. Cancelling my membership. Do not sign up.