Coutts

Coutts had a relatively weak banking app and managed to surprise its clients by replacing it with something markedly worse……

Coutts have truly outdone themselves with the awful roll out of this product. The app was delayed, and when released they couldn’t even muster an iPad native application. Really poor showing.

Awful, nightmares logging in and adding payees. Continually glitching and having to start again. Can’t download up to date pdfs either so you have to export onto an excel spreadsheet so the bookkeeper can reconcile the bank. Very amateurish stuff

How they introduced this system is beyond me. Spent this morning finding missing account details of transactions. Then app freezes repeatedly. This on ipad. On my laptop it simple won't work. But I can get it too work on my phone? Simply not good enough from a premier bank.

The new App is not as bad as some are saying. It’s OK but nothing like as good as the old one. And, in fact, not as good as other banks. I still cannot get a payment receipt that has the bank’s name on it. People that receive them from me think that I have typed it myself so it proves nothing. I was told at least a year ago that this was coming but it hasn’t. Finding an existing payee is a nightmare. First you have to go through the search facility. Secondly when it finds them it only returns their nickname which is dreadful. There is no way to tell which gardener, for example, you wish to pay. The ‘Review’ page should show the correct name of the payee not the nickname. It does show the bank details but that is usually no help. You do not see the name of who you’ve paid until you’ve already paid them. That is bad..!!! I could go on. What customers need are timelines as to when things are going to be sorted. It is incredible that such a prestigious and expensive bank should not be putting in the kind of investment necessary to at least equal the previous online service which was pretty good. Either that or they being seriously let down by their developer. The service generally from the bank is first class but the online banking system is not.

For the last month - I assume since last update - it no longer works. App is dire. I go to pay for something, it sends a push notification and it things in a new user every time. Asking me to login - which I do - then notification disappears so I can never, ever pay for anything. If it continues I’m leaving this bank for good. Customer for 10+ years. Woeful.

A step backwards from the previous app / online banking platform. Such a shame.

Now that I’ve found my way around I think it’s a great app.

Never had there been a more frustrating and useless App created. Often one needs to use the desktop version of Coutts online banking because of the higher limits. Log in security for desktop version is provided by this App. The App asks if you it is you that has requested desktop access, but the sends you to mobile version, not too desktop version. It doesn’t always do this, but much too often Solution is to delete App and reinstall. But that’s a time consuming process

Does anyone check updates before releasing them. Since yesterday’s update (17 March 24), every time I use the app it treats me like a new customer to the digital platform, then it remembers I’ve signed up and takes me to my account. it’s ridiculous. Everything was working, perfectly until yesterday. BTW as other users have pointed out, we need a dynamic payment name search facility. Thanks