Cowboy - Electric Bikes

The bike is awesome, the app is clean and user friendly and the customer support is (surprisingly) helpful.

I have cowboy care and had a visit with a technician. He diagnosed an issue and reported it to cowboy. After some days hearing nothing I went on the app to schedule a repair and order parts. It’s been over a week and there has been no help whatsoever. Only different people chatting like NPCs in a video game or a bad AI chat it. Completely useless chat. Much better off just going to a repair shop and skipping the app chat entirely.

The app and its recent improvements really make this a fantastic value added to the bicycle. Can’t imagine being more pleased.

Massive delays in the delivery process with no clarity on the final dates. The app and all accessories are seating with no use just waiting for the bike to arrive :(

The latest app redesign, while arguably more visually appealing and providing more functionality, is less stable and has issues there not present before. This is frustrating because customers should not be expected to provide free QA services for a premium product such as this. A non exhaustive list of issues I have regularly: - long press actions are buggy and sometimes reset while pressing. For example when locking the bike I sometimes have to try 2 or 3 times for it to “take” - app closes while in use. This is a minor annoyance but one that wasn’t an issue before. If I lock my phone the app will sometimes just close on its own. This adds friction when I want to lock my bike at the end of the ride. - after charging battery, app says battery is disconnects forever, until I unlock the bike. - app feels slower, more laggy, less responsive. Sometimes has a significant delay which is very bad when your are trying to quickly adjust a setting such as power mode.

Finally an app for the bike that just works and is not complicated!!!

Buying these bikes has been one of my favourite purchases ever

While no company is perfect, the attention to detail that cowboy shows in their bikes and app are exactly why I use them. As a UI designer, the app is nearly perfect. You won’t regret using it.

Unable to add emergency contacts. Whenever I try to add, I can only call them.

First things first - please stop sending a message after closing the app. 2. Updates are too frequent and sometimes prevents from riding the bike on the go. 3. Please dim the battery lights. 4. After an update it sets some preferences to its original settings. 5. If finished riding and you’re near the bike it constantly shuts it on & off. Lastly - it would be great to be able to purchase a second battery.