Cowboy - Electric Bikes

Have recently purchased a cowboy bike which has lost all acceleration on the 3rd ride (have done less than 20 miles). The app is completely useless in trying to solve this issue.

Love it

For reasons no one at Cowboy seems able or willing to explain, the brilliant map within the app that allowed you to be directed to your destination on safer routes has now been deleted in favor of Google apps, which ignores cycling infrastructure and directs you to busy and unsafe routes. A stupid stupid decision taken by Cowboy enticed by Googles trillions. They have zero concern for the safety of cyclists, and an absolutely sham of a customer service means no help or answers available. Shame on the whole lot of them.

Bluetooth drops out constantly! Making me too worried to ride it to work! I cycle almost 40k per day which would be v difficult without the Bluetooth!

So many features for my Cowboy C4 and I love the navigation and linking to Strava as well as Apple Health to track my rides! So many features and a I love the social aspect of the app!

This has been a revelation. I bought an E-bike in lockdown. I have rheumatoid arthritis and I was skeptical of it but thought I’d give it a go. So a Cowboy 3 bike. I’ve not covered many miles (compared to the other Cowboy riders out there). I live in the West of Scotland, and manage 10km once a week (all in one day usually), but it’s increased my confidence, my trust in E-bikes in general and, gotta say, my general demeanour.

The last 2 updates were really bad. The app stoped getting the ride data from my C3, the battery level is wrong on the settings page, and it stoped syncing rides with Apple Health. Because of that is now mostly useless.

Latest update keeps forcing me to enter login details and will refuse to unlock my bike if I have no signal. Extra features are nice albeit a little all over the place in terms of UI but the app is essentially broken if it cannot execute the most basic feature of unlocking your bike.

The latest update is glitchy, lights sometimes don’t work, and I have had the Bluetooth connection drop out three times already while riding. The bike is also supposed to connect simply by moving it and that too also fails. Generally I am happy albeit it I will be very very happy when these problems have been sorted. I will try and reinstall the app and keep fingers crossed

Key features of the app for controlling the bike are satisfactory. The bit that is not good is using the map tool to navigate to your destination. The routes don’t recalibrate fast enough or clearly if you make a wrong turn and it gives you confusing directions. Though the biggest problem is that visual directions appear very late! So if you need to make a turn, the arrow will appear at the last moment making it quite dangerous as it prompts unanticipated change of direction. I’ve stopped using it for live navigation as it was getting quite dangerous and had a couple of close calls where I narrowly escaped being run over!