Cyrus Identity by Malwarebytes

So I purchased this app because I have had my Facebook accounts hacked consecutively and can't seem to shake that and some other account issues. I download this app start entering my info and run a security scan and it flags itself as my only security issue because it is outdated. Ok so I go to the App Store to update. Only the App Store says it is up to date. I try reaching out via the help options which all lead me to email. I sent email requests and in over a week have heard nothing back. If this is the service that is provided and I can't get a response this remains my review and I'll cancel my subscription. Possibly an issue unrelated to the app itself but I can't find out.

SeeS

i got this app over a year ago to help retrieve my Instagram account it didn’t help with anything and I never got my account back. since then I’ve been trying to unsubscribe as it says so on my Apple subscriptions yet for over a year I’ve been still getting charged 9.99 from this app, I’ve emailed and tried to contact them multiple times yet no one answers and they’re still taking money out of my account. I am furious and no one is helping on their side don’t sign up don’t add your card they’re just taking money from you.

I could never get anyone to help me or respond to me and then I’ve tried to cancel and it says my subscription is canceled but they still charge me every month. I don’t know how to get them to stop charging me monthly! This is a waste of time!!

Very encompassing in reviews and the fact you can communicate same to be in compliance of corrective action Steffen .

I even pay for the insurance in-app but hasn’t responded to my support request

You sign up for a monthly subscription and it is impossible to cancel since you can’t communicate the a human!

I can’t unsubscribe also I am going to give police complaint

I cancelled this subscription back in May and just realized they’ve continued to charge my bank account. Reported it to my bank.

Horrible! Does not work! VPN never stays on! It’s asked me to log in and start over 3 times like I’ve never set it up. I’ve contacted their chat support via message and they are never available like it says they are!