Dav El | BostonCoach

Use this service 2x per week, 40 weeks per year, something like $12k. Came out, the car was dead. We tried to jump the battery, nothing. Had to get an Uber to airport. Will be a photo finish if I make this flight. Support said they would refund me for this trip, and a $50 credit on the return trip. Whoop dee do! If I miss this flight, will they pay the change fee and loss of billable hours for my client? I’m guessing no. Fleet management basics, like oil, tire pressure and battery health seem like an obvious approach for a professional livery service.

I had a ride scheduled for 1 PM today. I called the one 800 number at exactly 1 PM as my driver hadn’t shown up. The operator put me on hold for five minutes and then came back and said that the driver was pulling up at my location. I told her I knew that was not accurate as I live in a gated community and the security guard had not called me yet to have me grant access for the driver. I then got into my car to drive myself to the airport as I just knew the driver wasn’t going to show up. I received a call at 1:09 stating that the driver had just arrived at the security gate. That means he would not have made it to my house until 115. that would’ve made my connection to catch my flight close. This sort of service is abysmal at best.

I’ve been using Boston Coach/DavEl for over 10 years but now a days is just worthless… Grabbing an Uber is just faster, cheaper, more convenient and drivers are even nicer

Always on time, always helpful, cars are clean and great communication. Have used for years and will continue! Gail - Washington Metro Area

Pick up was right on time. Our driver was so nice and helpful. The car s was a Mercedes- such a first class service. Thank you!

Driver took me to almost the Bronx and I live in Howard Beach.

GroundLink has NEVER let me down. Whether booking a last minute pick-up at 4am or a late night pick home from the airport they always come through. Great customer service with fair prices. Save yourself the stress and book your next airport ride with GroundLink!

I’ve been using you guys off and on for a couple of years and most of the time it’s been ok a little expensive but I figured it was worth it. Well today I was a total let down. I simply wanted to go from downtown Seattle to the Airport but after it was schedule and confirmed I get a notification that you were running a little late, 40 minutes is not a little late especially for someone going to the airport. So I just booked Lyft and they showed up in 3 minutes. Why would I ever book GroundLink again, I see no benefit. Thanks

I have been using your service for years. Lately the service has been horrible. Every trip is a problem, driver showing up very late which is the usual problem. Today ordered an inside pick up for my wife. Driver not there inside and she needed help with luggage. I think it might be time to move on Michael RACHLIN

I’ve been using the your service for quite some time now and it has always been convenient and reliable. Quick and easy to use