Dexcom Clarity

I used to love this app, but then something changed. Maybe an upgrade? Recently, rather than just opening up when I clicked the Clarity icon, I was asked to enter my user name and password. Nope. I was told either password or user name was wrong. But I used my IPhone password function. But I persisted. I used the “Forgot” password or username feature. Using one I was able to get a code from Clarity. But the code didn’t work. Using the other option, no code. As I can’t use the app, it deserves ZERO stars. Can someone explain why an app that refuses to work deserves a ONE star rating.

It’s very surprising that the application does not support an iPad landscape mode. it would be great to see all the date in the iPad landscape mode.

When I enter the amount of insulin I have to go to HOME before I can enter the dosage of the second kind of insulin or the carbs. Also there is no way I can enter additional information. For example I enter HEALTH:ALCOHOL for Ozempic but I can’t enter the dosage.

Since using Dexcom Sensors it’s great to see my Results anytime I want too in Clarity! I’ve been a Type 1 Diabetic since 1963 when 6 1/2 years old. These features are now the best ever!

Thank you Stephen

I used this app since it came out. After the last update it does not recognize my username/email and codes do not go to my email. I am in Canada. I relied on this app to see how my life was functioning with diabetes now I have no idea. Very disappointed. Please fix!!!

This app has me so irritated 😠 I’ve followed all steps, downloaded, re-downloaded, checking country/region. Tried on web browsers, it’s ALWAYS the same response- username/password invalid!! No it’s not!!! My endocrinologist wants a detailed graph of my my readings from DEXCOM G6. Can’t get those sorry. PLEASE FIX THIS APP!!!

I live in Canada and can’t log in. It doesn’t give an option to choose Canada.

I am a diabetic in Canada who in the last 6 months began using DexCom with this app. I really had my doubts—not about DexCom, which has improved my blood sugar to the extent that my physician is boggled—about its ability to “predict” my A1c levels. Last week I has my first lab work in 6 months. Clarity said my A1c would be 6.3. And the lab confirmed this exactly! What a game changer… to be able to look at an app and see exactly how you are doing. Yes, this works in Canada.

I can log in online but can’t use the app! The app says I have the wrong credentials!? And even if I try to make a new account on the app it only allows you to select the United States as an option to make a new account! 👎👎