Direct Energy Account Manager

Deveeian ponerlo tambien en español

I downloaded the new and improved app for my new service. Went through the steps to set up online bill pay. I have never been able to log on via the app or a browser. It crashes every time a log in is attempted. I tried to reset password thinking that would fix it and force the log in through..but I never get an email to reset. Currently trying to get through customer service emails of verifying my information so someone can assist me. Yes, it would probably be faster to call but I hate talking to humans on the phone.

It lets me log in but all the pages are blank. It shouldn’t be this hard to find out my bill amount! Same problem with web page so I have no way in. Thanks direct energy!

App crashes when logging in every time. Deleted and reinstalled still doesn’t work.

De primera,excelente

The new app looks so smooth! I love it!!!!

Nice new interface and improved functionality (bill pay). 👍🏻

This app is a waste of time. Never let’s you long in

I signed up with Direct energy over a year ago. They charge your bank the day the bill is posted with no warning. If you don’t have funds available you are automatically dinged as non payment and no longer allowed to use auto pay. However you’re Immediately notified that you will be disconnected if not paid within 7 days. I called in about this when it happened 10 months ago and spent a couple of hours on the phone to try and get a resolution. Apparently whoever handled our account when we extended our contract enrolled us under a new account with the same # but with 4 0000’s in front of it. It was discovered the first charge was to the wrong account which is why it had never got paid. I just got a notification today that our charge was declined and can no longer use auto payment. I immediately went online to try and process the payment with the same funding source (bank transfer) and their service kept erroring out though the funds were in the bank. I tried it on the web with a CC and it goes through. I’m gonna have to call in and spend another couple of hours on the phone dealing with this all over again. I have overdraft protection on my account just in case and have never experienced this problem with any of my billers. Something is messed up with their service and you the customer will be held responsible in the end. I wish I had never signed up with this company to save a couple of ¢’s per kWh. Not worth the hours waisted with support.

Application opens up just fine but anytime I try to do anything on it the application constantly crashes.