E-Smart

The lack of technical knowledge and support from this firm is terrible. The app never works. Don’t buy an Evonic fireplace. They are glorified hairdryers and you will regret it.

What a complete load of rubbish - I cannot use my fire because this app and the other e-smart app don’t work DISGRACEFUL

Find it bizarre how the app works on Samsungs but it’s not working on an iphone

As other users say, the app won’t connect to the fire. Constantly having to reset

Improved my WiFi. Unable to connect fire to new wifi and now unable to control the fire. Do not recommend. Expected better and expect an app update considering cost of fire.

One of the worst apps I’ve come across. Most of the time I am unable to get pass the first screen with the “searching” wheel. A real shame as the fires are great and a working app would be really useful

When are you going to improve and update this app it is worse than useless do not buy the fire

When it works the app is simple, otherwise youre sat waiting forever for it to open and current it just doesn't load anything, stuck on the search page. So frustrating! The money you pay for the fire, you think the app would actually work?! 🤔

Agree with the review above. The app is frustrating, takes ages to connect to the fire. Often having to switch the fire on and off at the mains. Hopefully this can be sorted as the fire is lovely otherwise.

App is unreliable - seriously bad UX and bad coding. Renders the £2000 otherwise well built totally fire hit and miss. The setup process is also poorly instructed and the app seems to be missing the standard method to change background colours. Finally, too many apps in the App Store makes it confusing as to which app to use. It seems the manufacturers are fully aware of the connectivity problems as they’ve produced a YouTube video to try explain the reset process. Apps can be recoded and fixed, but as I look through the review history this stretches back well over a year, so I doubt the manufacturer is invested in enhancements all things considered. Ultimately, who has time to fanny around with connecting and reconnecting a fire? -who has the time to write a review? Answer: someone mightily p-d off!!