Energía XXI

It doesn’t work

I rely on this App for my house in Spain and it used to be great but for the past few weeks when I press to see consumption it says I have to have an electricity contract to view! I have contacted Energia but they don’t seem able to fix it. I do have the latest App version.

Brilliant when it works but too often it doesn’t…..I like to keep track of usage, but regularly it doesn’t show any….. Needs better IT staff to keep it updated and working.

No te deja ver el consumo.

Was ok when it was working but hasn’t been working for a while! Would give it zero if possible.

The app has not worked for a month endless contact no response to fix it on a positive good app when working

The consumption is zero because it has no data from April which is incorrect because I have the bills from that time.

Desde hace unas semanas no puedo ver el consumo actual de 2 cuentas.

Doesn’t show up to date consumption

I have been trying to raise my potencia for over a year - but it’s not straight forward as it says on the website. Calls take 45 -60 mins to get through to someone. On line I have completed and supplied everything but they want to come and physically see - which I have only just been told. I have waited in for 5 days for someone to visit - but nobody has come. I called to ask when it would be as it is crazy to sit here for that long - but they say the company has up until an end date to visit. No day no time no number to phone to find out when they will be coming and if they do not come by end of today it goes onto next month - it’s mad! The number they have on the system for my account they cannot tell me what it is and they cannot use a mobile number - yet I did not give a landline so lord knows who they are calling. It’s like having a chocolate tea cup - nothing makes sense. Nothing is helpful.