Express Lanes

While the capability is compelling, the implementation is truly awful. Trying to figure out where you are getting on and where you are gettin off is a visual endeavor when you don’t have a clue as to what the road names are. This app requires you to use Apple Maps separately to figure out what the names might be so you can select them from a randomly ordered list that only the locals would understand. Given how much money it costs to travel on the express lanes, and given that my tax dollars support the profit they make from the charges, someone should file suit. If this is not software malpractice, I don’t know what is.

The 3.0.2 update made the app usable for the first time.

I guess I can’t really review this properly because is doesn’t even launch “something went wrong, try again”. As someone who pays for the overpriced express lanes ( we’re paying a private company to use a road …) this app should be one of the best in the store. But here we are, regular people getting taken advantage of…

The travel map with all entry and exit points are not clear. Also once you choose an entry and exit point, there is no way to change it.

There are massive stretches of 95 that have no entrances to the express, only exits from it. If you're driving from Dumfries to Richmond, you're absolutely screwed and this app will NOT inform you of where the entrances are.

A good app would show you which direction the entries and the exits are. It would also allow you to plan a trip showing you where to get on and where to get off starting at points not on the expressway hands. In addition to that it would also allow you to find which direction the lanes were at various different times of the day during the week. This is worse than useless! Removing the app. I would give it less than one star if I could. Don’t waste your time!

Things I care about: 1. How much will this trip cost ✅ 2. Can I quickly determine the cost for a frequently used route? 🚫 Good news, this app can tell you how much the tolls are at a given time. Cool. BUT... It often makes me log in which is not easy to do because I’m at a red light someplace about to get onto the highway and that’s not a great time to have to remember my username & password. Then I have to determine the cost by selecting from a drop down menu my entry and exit points. The feature to save a route (the only reason I created a login in the first place) is now missing (or not obvious). We pay A LOT of money to use these lanes. It would be nice to have some of that money be directed back at this app.

While it does give you the current toll prices, it's not easy to get to them especially while commuting. The experience needs to be simplified. Also, the saved routes does not work. Even if you are able to enter the correct entry/exit points, it won't recall them. With all the money being made on these lanes, you'd think the app would be halfway decent.

I don’t like giving apps my location so I type it manually. This app has a spot for you to enter addresses, but as soon as the first character is typed, the search fails and keyboard disappears. 1 Star

I downloaded this app because google maps does not put you on or navigate you too from the HOV lanes, I just got a motorcycle and have not been in the area long enough to have all the entryway exits from the HOV lanes memorized that why I downloaded an app from HOV services that then does not route me onto the expressway.